JAMES HALBERT
Glasgow,United Kingdom
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Committed team-player with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
25
25
years of professional experience
Work history
Online Corporate Trainer
ALC Online
Tokyo, Japan
07.2017 - Current
- Teaching goal-centered business & general English lessons to adults of beginner, intermediate and advanced levels
- Assessing new students and designing language programs based on their language needs and goals
- Teaching business English negotiation and presentation skills while customizing lessons to students' language requirements
- Prepared and advised students studying towards internationally recognized English language examinations such as IELTS & TOEFL
- Taking an active role as a front-line representative and striving to ensure high customer satisfaction at all times
- Providing class cover for absent teachers when required
- Translation tasks, English-Japanese, Japanese-English.
- Created training programmes guaranteed to achieve key organisational objectives.
- Developed effective training manuals, modules and teaching aids.
- Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.
- Assigned training exercises and skill assessments to newly hired employees.
- Completed duties to deliver on targets with accuracy and efficiency.
English Language Arts & Humanities Teacher
Pan-Asia International School
Bangkok, Thailand
08.2016 - 06.2017
- Implementing and designing the English Language Arts and Humanities programs across junior and high school
- Evaluating the progress of each student while providing constructive feedback and guidance
- Selecting appropriate teaching materials for students
- Encouraging students of various nationalities and language abilities to express their own ideas through literature, speech and drama
- Responsible for training new staff in accordance with IB school guidelines and procedures
- Organizing classroom debates and serving as the moderator
- Externally examining and assessing student projects & assignments from various IB World Schools internationally.
- Facilitated group interventions for students with diverse abilities.
- Worked closely with Head of English to strategise curriculum delivery, regularly implementing improvements.
- Organised extra-curricular activities and field trips to supplement and enhance learning experience.
Humanities Teacher
Shanghai JCID International School
Shanghai, China
08.2014 - 06.2016
- Delivering the International Baccalaureate Humanities program with full preparation clearly and concisely
- Designing and implementing interdisciplinary tasks based on The International Baccalaureate guidelines
- Compiling subject courses, unit plans, and tasks in accordance with IB guidelines
- Supervising students throughout their year 10 personal research projects
- Maintaining student attendance records, grades, and other required records
- Externally examining and assessing student projects & assignments from various IB World Schools in the Asia-Pacific region.
Business English Instructor
Berlitz Japan
Kobe
11.2011 - 06.2014
- Teaching goal-centered business English lessons to beginner, intermediate and advanced level students
- Teaching business English negotiation and presentation skills while customizing lessons to the students' individual language needs
- Teaching groups and private students both at the learning centre and on-site at client locations across western Japan
- Taking an active role as a Berlitz front line representative while striving to ensure high customer satisfaction at all times
- Maintaining student attendance records, grades, and other required records.
Native English Teacher
Kurashiki Municipal Board of Education
Kurashiki
04.2010 - 10.2011
- English language teaching, curriculum design, and assessment at senior and junior high schools
- Organizing in-house training workshops for Japanese teachers of English to help them enhance their foreign language skills
- Creating exams and writing student evaluations as requested
- Attending and participating in weekly Board of Education meetings
- Attending and participating in workshops, conferences, and other work-related events
- Assisting with the planning and implementation of English Camp, a 2-day language camp held during summer for Kurashiki junior high school students
- Various extracurricular activities.
Diploma English Teacher
Shanghai Institute of Technology
Shanghai
08.2008 - 03.2010
- Responsible for coaching over one hundred students through their English Diploma course
- Facilitated student learning while assessing students' oral and written skills via tests, interviews, and creative writing exercises
- Responsible for coaching students on public speaking skills
- Worked together with Chinese teachers of English to improve their English communication and teaching skills
- Assisted with activities with affiliations with several international educational institutions
- Prepared and advised students studying towards internationally recognized English language examinations such as IELTS & TOEFL
- Interviewed prospective students to the institution
- Assisted with marketing events every week.
Assistant Language Teacher
Osaka City Board of Education
Osaka
08.2005 - 07.2008
- Taught English oral communication classes in over twenty-five schools with Japanese teachers of English
- Designed and implemented a high school English oral communication curriculum for over one hundred students
- Responsible for teaching advanced level English to local Japanese teachers of English
- Regularly selected to speak at teacher training seminars for Japanese teachers of English
- Conducted weekly evening English conversation classes for local citizens.
Senior Sales Associate/Denim Specialist
Gap Inc
GLASGOW
06.2001 - 06.2005
- Increased revenue by upselling and recommending products.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Developed plans and strategies to promote continuous improvement.
- Delivered high-quality results within budget and timeframe targets.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Clerical Assistant
Glasgow Council Credit Union
GLASGOW
08.1999 - 05.2001
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
- Coordinated appointment scheduling, optimising the use of office resources.
- Called customers with past-due invoices to request prompt payment.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Applied maths abilities to calculate and check financial figures.
- Wrote professional letters, emails and memoranda for business communication.
- Answered approximately 50+ incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
- Kept flawless records of office activities, staff calendars and events.
- Organised and maintained filing systems for accessibility and orderliness.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Responded promptly to phone and email inquiries.
- Greeted guests and clients with warmth and professionalism.
- Received and screened high-volume internal and external communications, calls and emails.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Served customers to drive sales and deliver top-quality experiences.
Education
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Skills
- Excel proficiency
- Confident communicator
- Communication skills
- Customer-focused
- Time management
- Problem-solving
- Presentations and demonstrations
Languages
English
Native language
Japanese
Upper intermediate
B2
Timeline
Online Corporate Trainer
ALC Online
07.2017 - Current
English Language Arts & Humanities Teacher
Pan-Asia International School
08.2016 - 06.2017
Humanities Teacher
Shanghai JCID International School
08.2014 - 06.2016
Business English Instructor
Berlitz Japan
11.2011 - 06.2014
Native English Teacher
Kurashiki Municipal Board of Education
04.2010 - 10.2011
Diploma English Teacher
Shanghai Institute of Technology
08.2008 - 03.2010
Assistant Language Teacher
Osaka City Board of Education
08.2005 - 07.2008
Senior Sales Associate/Denim Specialist
Gap Inc
06.2001 - 06.2005
Clerical Assistant
Glasgow Council Credit Union
08.1999 - 05.2001
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