James Green
Fleckney,Leiceste
Summary
Reliable and striving to achieve success across various activities. Hardworking and motivated to boost team confidence and morale. Confident with excellent teamwork and communication abilities. Enthusiastic and committed to completing tasks accurately. Takes direction well to quickly learn essential skills.
A well liked member of the team due to a warm personality and strong work ethic; can be relied upon to complete tasks efficiently and effectively. Displays attributes of a promising young leader. An intelligent individual with a high standard of problem-solving and decision making skills.
Overview
9
9
years of professional experience
Work history
Customer service representative
Hastings Direct
Leicester
03.2025 - Current
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Offered technical support, leading to enhanced user experience.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed inbound customer calls, providing information on service or product upgrades
- Adhered strictly to policies and procedures for continued company compliance.
- Followed scripts when answering common customer questions.
- Answered 40+ telephone calls per day with professionalism.
Bus Driver/Duty Manager
Stagecoach
Aberdare/Rugby, Rhondda Cynon Taf
09.2022 - 01.2025
- Supported passengers with mobility issues in boarding and alighting safely.
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Adjusted travel routes in line with weather forecasts and road conditions.
- Performed safety checks before and after shifts, completing daily checklists.
- Used defensive driving techniques for minimising potential accidents.
- Ensured passenger safety by adhering to all traffic regulations.
- Checked validity of passenger tickets or passes to prevent fraud.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Provided accurate time and cost estimations for journeys.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Reported delays and accidents to dispatchers at head office.
- Drove passenger vehicles of varying sizes safely and responsibly.
- Greeted passengers with warmth and professionalism, upholding positive company reputation.
- Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
- Applied crowd control techniques to keep order among passengers.
- Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
- Operated ticket machines correctly, guaranteeing accurate fare collection.
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Collected cash fares and completed daily paperwork accurately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Coordinated hiring, recruitment and training strategies to build a successful team.
- Conduct interviews for driving roles within the company.
- Ensured driving hour laws were followed and that all services were operated to a standard expected by the traffic commissioner.
- Stored cash floats and delivered secure banking procedures.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Sustained operational excellence with adherence to company policies and procedures.
- Created classification systems to manage archives.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Streamlined processes to improve and optimise office operations.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Created and maintained displays and signs.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Liaise with engineering to ensure that the vehicles were available for their maintenance schedule and if there were any repairs needed through out the day.
- Ensured the punctual running of a fleet of 30 buses.
- Compiling and organising financial records.
- Planning diversions and risk assessments.
Officer Cadet
British Army
Royal Military Academy Sandhurst
01.2022 - 07.2022
- Maintained professional appearance through uniform care.
- Trained in basic first aid principles to provide emergency medical assistance.
- Developed shooting skills through responsible rifle preparation and handling.
- Completed assigned expeditions in good time with team collaboration.
- Demonstrated inspiring, motivational leadership in developing highly-prepared, professional units of soldiers.
- Maintained fitness levels to meet physical demands of duties.
Warehouse/Office Operative
Grand Taps Ltd
Aberdare, RCT
01.2016 - 12.2021
- Handled and processed customer returns, maintaining thorough records for future appraisal.
- Safely and responsibly operated forklifts.
- Used Linnworks system to swiftly and accurately pack individual customer orders for timely dispatch.
- Utilised computerised warehouse location system to effectively perform order processing.
- Demonstrated expertise in Linnworks, improving operational productivity and pace.
- Estimated needs and requisitioned new stock to meet demand.
- Reported delivery discrepancies for missing and damaged goods.
- Prepared stock in pallets and containers for prompt despatch.
- Received, unpacked and sorted high-volume deliveries.
- Followed procedures to maintain accurate stock counts and organised storage system.
- Counted and recorded stock precisely for reliable audits.
- Filed accurate paperwork for up-to-date records.
- Transported stock safely and securely using forklift trucks.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
- Advised customers on applicable policies and managed expectations to minimise further complaints.
- Responded promptly to enquiries from clients, members and staff via email, post and fax.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
Education
Certificate of Higher Education - Mechanical Engineering
University of South Wales
Pontypridd06.2015
A-Levels - Physics - E
St John Baptist C.I.W. High School
Rhondda Cynon Taf08.2012
A-Levels - Mathematics - B
St John Baptist C.I.W. High School
Rhondda Cynon Taf08.2012
A-Levels - Chemistry - D
St John Baptist C.I.W. High School
Rhondda Cynon Taf08.2012
Skills
- Leadership abilities
- Strong people skills
- Manual handling
- Self-motivated
- Key holder
- Stock management
- Customer relations
- Vehicle inspections
- Time-management
- CPC qualified
- Inventory oversight
- General office administration
- Strong IT
- Regulatory compliance
- Logistical planning
- Time efficiency
Timeline
Customer service representative
Hastings Direct
03.2025 - Current
Bus Driver/Duty Manager
Stagecoach
09.2022 - 01.2025
Officer Cadet
British Army
01.2022 - 07.2022
Warehouse/Office Operative
Grand Taps Ltd
01.2016 - 12.2021
Certificate of Higher Education - Mechanical Engineering
University of South Wales
A-Levels - Physics - E
St John Baptist C.I.W. High School
A-Levels - Mathematics - B
St John Baptist C.I.W. High School
A-Levels - Chemistry - D
St John Baptist C.I.W. High School
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