James Green
London,ENG
Summary
Technical professional prepared for challenging role leveraging extensive analytical skills to drive insights and improvements. Recognized for reliability and adaptability in dynamic environments. Strong focus on collaborating within teams and achieving key objectives through effective technical solutions.
Overview
22
22
years of professional experience
Work History
Senior Business Analyst
HCL IBS Ltd
01.2002 - 09.2012
- Transitioned role to a Senior Business Analyst in 2006 due to exceptional performance as an Analyst and Developer; supported application enhancements by using C/4GLs and SQL, demonstrating strong technical expertise and delivering high-quality solutions
- Organized and presented SQL training to Business Analysts resulting in improved impact analysis, data analysis and support for testing
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
Lead Technical Analyst
Retail Energy Code
01.2022 - 01.2024
- ,Gathered information on API usage and evolution based on current state, on-going projects and service contracts and gap-analysis establishing a core set of current and future requirements as well as an initial MVP and road map
- Organized and led workshops and calls with 30 service users and their technical leads to identify issues with service APIs in use, inform API management policy, support the business case for an API Gateway, and identify key concerns technology can address
- Facilitated educational sessions to empower project managers, executives and operational teams with knowledge of API benefits and processes resulting in the API Gateway being service developed and supported in-house by RECCo
- Authored RECCo's API management and Reliability Policy documents, including establishing essential Security Guardrails
- Reviewed and amended incident, change and support process flows to account for the impact an API Gateway would have on existing and future service contracts
- Undertook data analysis, documented data and process flows, wire frames defined requirements and managed their implementation
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations..
Lead Technical Analyst
Financial Services Compensation Scheme (FSCS)
01.2021 - 01.2022
- Managed and delivered UAT testing for Funeral Plans, which was a new product the FSCS was required to provide compensation for from July 2022. Testing was completed in time resulting in full support for the product from July 2022
- Gathered information to establish and document requirements for the procurement/re-procurement of Call Centre Services, Security and Incident Event Monitoring Service, which were successfully used to RFPs and also evaluate service provider propositions
- Analyzed causes and issues with FSCS's applications and processes in place to support deposit failure and the timely compensation of policy holders. The analysis drove a review of existing processes and applications resulting in a more accurate and performant process
Lead Agile Analyst
HSBC (Infrastructure Delivery)
01.2020 - 01.2021
- Drove technology delivery efficiencies through the successful implementation and encouragement in the use of Agile methodologies for technical projects
- Gathered and analyzed infrastructure designs, proposed support contracts HSBC's Next Generation Trade Floor identifying key issues.
- Mobilized and led workshops and calls with global trade floor, support and engineering leads to work through issues, establish mitigations and solutions resulting in more resilient services in place significantly reducing cost and risks associated with with any rework.
- Gathered information on existing processes through discussions with support leads and documentation available establish process and determine where there were gaps in process. Produced a full set of process documents using BPMN notation resulting in better adherence to process
Technical Business Analyst
Eurostar International
01.2019 - 01.2020
- Managed the implementation of improved IAM processes for their digital and mobile services, playing a key role in propelling successful enhancements in IAM provision, resulting in a more resilient service more and reducing brute force attacks by 100%
- Conducted analysis of breaks in the customer boarding process, identifying root causes and solution leading to a 10% increase in customer retention
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Conducted gap analyses between current state systems/processes and future state goals in order to formulate action plans aimed at bridging identified discrepancies.
- Maintained documentation of system changes to facilitate knowledge transfer among team members while ensuring ongoing support capabilities were maintained throughout the lifecycle of a given solution.
Subject Matter Expert
Worldpay
01.2015 - 01.2019
- Built lasting relationships with senior business and technical stakeholders to align on strategy, deliverables, and a realistic roadmap for service resilience and security improvements, which resulted in the provision of performant and secure services and allowed development teams to focus on the delivery of new functionality.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives, which led to better informed technology decisions resulting in the production of services that were easier and cheaper to maintain
- Mentored technical business analysts, product owners, business analysts, and QAs on the identification and validation of NFRs, fostering knowledge sharing within the teams and facilitating the delivery of secure services resulting in a 95% reduction in effort needed satisfy PCI DSS compliance
- Applied data analysis techniques, including the use SQL to track the evolution of technical requirements leading to highly successful performance tests, illustrating new services were fit for purpose
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Documentation of system and operational process flows for e-commerce billing
Systems Analyst
Eurobase
01.2014 - 01.2015
- Integrated London Market Messaging into the company application by successfully delivering projects and added new functionality to client applications
- Formulated programme and functional specifications to guide project development and ensure alignment with client needs
- Designed and executed test plans by working with clients to validate changes and surpass requirements
- Handled client issues to ensure timely resolution and retain client relationships
- Spearheaded a project that significantly improved relationships with a key customer, resulting in reduced resistance to project costs and an increase in business won with the client
- Planned, installed, and implemented casualty rating software, extending capabilities to include cargo, medical malpractice, space, and specie rating, and assisted in the development of processes used to extract data from a SQL Server database and populate an Excel spreadsheet configured to perform actuarial calculations
- Used SQL to support validation of the process built
- Developed and validated reports using Business Objects, resulting in increasing data visibility for stakeholders
- Undertook data analysis of the underlying SQL Server database using SQL to identify the causes of defects, their impact and steps needed to correct data
Education
Bachelor of Science - Mathemetics And Information Technology
Manchester Polytechnic
Department Of Maths And ComputingSkills
- Functional specifications
- Software development life cycle
- Business process modeling
- Information security
- Agile expertise
- Research and analysis
- Gap analysis
- Technologically-savvy
- Software testing
- Problem-solving abilities
- Documentation
- SQL Programming
- Data Analysis
- Business Operations
- Technology architecture analysis
Timeline
Lead Technical Analyst
Retail Energy Code
01.2022 - 01.2024
Lead Technical Analyst
Financial Services Compensation Scheme (FSCS)
01.2021 - 01.2022
Lead Agile Analyst
HSBC (Infrastructure Delivery)
01.2020 - 01.2021
Technical Business Analyst
Eurostar International
01.2019 - 01.2020
Subject Matter Expert
Worldpay
01.2015 - 01.2019
Systems Analyst
Eurobase
01.2014 - 01.2015
Senior Business Analyst
HCL IBS Ltd
01.2002 - 09.2012
Bachelor of Science - Mathemetics And Information Technology
Manchester Polytechnic