JAMES GRANT
Harrogate,North Yorkshire
Summary
Results-driven Desk-Based Account Manager with expertise in B2B sales, lead generation, and client relationship management. Skilled in negotiation, account management, and contract handling, consistently driving business growth and achieving targets. Adept at marketing strategies, organisational management, and delivering exceptional customer service. Committed to building long-term partnerships and achieving measurable results through strategic and proactive sales approaches.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Desk based account manager
Strive Group (Volvo)
Harrogate, North Yorkshire
03.2024 - Current
- Responsible for onboarding new Fleet and Business accounts, ensuring a seamless introduction to Volvo Car UK.
- Act as the first point of contact for new customers, delivering a professional and welcoming experience.
Coordinate and book demonstration vehicles, ensuring customers experience the most accurate representation of their intended order.
- Generate new business leads by collaborating with leasing companies and directly engaging with businesses operating fleets of 50+ cars.
- Prepare, issue, and manage agreements and business proposals for fleet clients.
Build and maintain strong client relationships to foster trust and long-term loyalty, ensuring customer needs are fully understood and met.
- Maintain accurate and up-to-date customer records in Salesforce, including contact information, meeting notes, action items, and sales opportunities.
- Respond promptly to inbound inquiries related to sales, quotations, and account management issues.
- Partner directly with a designated Fleet Sales Manager to manage a specific sales territory effectively.
- Proactively pursue new customer acquisition through targeted research, outbound calls, and follow-ups on generated leads.
- Schedule high-quality appointments for Fleet Sales Managers, ensuring efficient calendar management.
- Ensure all prospects meet predefined qualification criteria before progressing through the sales pipeline.
- Consistently work toward individual and team-based KPIs, contributing to weekly and monthly performance targets.
Owner
Ticos Trades/Homely Decor by James
Harrogate, North Yorkshire
08.2020 - 02.2026
- Sold goods online through own website and third-party platforms
- Marketing and advertising via social media and other digital platforms
- Performed market research to identify potential opportunities for product development.
- Sourced goods from UK and international suppliers
- Handled customer service inquiries and resolved complaints
- Performing all operational aspects of processes, including invoicing, packaging and shipping
- Managed website maintenance tasks to keep content updated and functional.
Store Assistant
Waitrose/Welcome Break
Birchanger, Essex
03.2022 - 07.2022
- Managed checkouts and tills, facilitating smooth customer transactions
- Managed customer queues to improve service efficiency
- Customer service and complaint handling
- Restocked shelves with inventory to maintain product availability
- Food waste reports & Cash management
Media Sales Executive
The Construction Index
Great Chesterford, Essex
11.2018 - 06.2020
- Promote and sell media products and services offered by the employer
- Approach potential clients through new leads, cold calls existing relationships or promotional events
- Meet and exceed the KPI’s by developing and managing accounts
- Personal development through training in various sales tactics and approaches
- Studying and understanding of all media products being offered
- Delivering a skilled sales pitch to potential clients
- Facilitated discussions on pricing and terms to achieve successful negotiations.
- Delivered support to customers to enhance their overall experience.
Assistant Manager, Holding Manager, Senior Sales, Sales Advisor
EE/Orange
Moorgate, London, London
11.2006 - 10.2018
- Awarded for best performing Assistant Manager of the year (2017) in my region for consistent high quality performance and leadership skills.
- Led store performance initiatives to enhance overall profitability
- Drove sales by establishing individual monthly targets aligned with store goals
- Coached and developed staff to improve service quality and team capability
- Organised employee schedules with Kronos to optimise staffing efficiency
- Handled stock inventory and cash management to ensure financial integrity
- Managed queue flow to enhance customer experience
- Briefing/debriefing staff and task allocation
- Conducted recruitment processes to fill vacancies
Education
GCSE - Maths, English, History
Newport free grammar school
Newport, Essex 09.1995 - 07.2000
Skills
- B2B Sales
- Sales
- Client relations
- Lead Generation & Prospecting
- Negotiation
- Leadership
- Account management
- Marketing
- Organisational & Time Management Skills
- Customer service
Affiliations
- Playing Guitar
- Football
Accomplishments
Assistant Manager of the year 2017
Highest converting Desk based account manager
Exceeding targets every month
Timeline
Desk based account manager
Strive Group (Volvo)
03.2024 - Current
Store Assistant
Waitrose/Welcome Break
03.2022 - 07.2022
Owner
Ticos Trades/Homely Decor by James
08.2020 - 02.2026
Media Sales Executive
The Construction Index
11.2018 - 06.2020
Assistant Manager, Holding Manager, Senior Sales, Sales Advisor
EE/Orange
11.2006 - 10.2018
GCSE - Maths, English, History
Newport free grammar school
09.1995 - 07.2000