James Gallivan

Overview

• Supervised a team of 40+ staff, managing recruitment, scheduling, and performance evaluations to ensure optimal efficiency and team cohesion.
• Maximised revenue through cost reduction strategies, detailed variance analysis, and proactive implementation of corrective measures.
• Evaluated customer data to enhance satisfaction, refine service offerings, and respond effectively to emerging trends.
• Compiled and presented detailed weekly and monthly reports, including revenue forecasts, for business owners.
• Designed and executed comprehensive training programs focused on product knowledge, customer service excellence, and health and safety compliance.
• Directed all aspects of food and beverage operations, including supplier contract negotiations, budget management, and inventory control.
• Oversaw EPOS systems management, menu development, regulatory compliance, and website optimisation.
• Initiated growth-focused projects, including strategic equipment procurement and operational enhancements.

Key Achievements

• Achieved year-on-year sales growth of 30% in year one and 25% in year two.
• Maintained exceptional customer feedback, securing a 4.8-star rating on Google and a 4.8-star rating on TripAdvisor.
• Generated £950k in incremental revenue within the first two full years of operation.

Overview

• Managed a high-performing gastro pub under the Premium Country Pubs brand, overseeing all aspects of front and back of house operations in a busy and competitive market.

Key Achievements

• Consistently achieved 15% year-on-year sales growth.
• Recruited, trained, and developed staff, achieving employee engagement scores of over 90%.
• Supported 125 sites and launched online delivery.
• 3-time Manager of the Year.
• Improved online reputation scores from 4.1 to 4.5 within six months.

Overview

• Transformed a premium country pub into one of the top-performing venues in the brand.

Key Achievements

• Elevated venue performance from bottom quartile to top 5% within 18 months.