James Gall
Glasgow
Summary
Motivated Sales Apprentice with hands-on experience at Dell Technologies, supporting sales teams across Higher Education, Enterprise, and Small Business sectors. Skilled in lead generation, customer engagement, and solution-based selling, with a strong understanding of Dell’s product and service portfolio. Adept at using CRM tools like Salesforce, collaborating with cross-functional teams, and delivering tailored IT solutions to meet diverse customer needs. Eager to transition my customer-centric sales experience into the financial services sector, where I can build meaningful client relationships and broaden my skill set. I am committed to continuous learning and contributing to a dynamic team environment that prioritises trust, service, and long-term value.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Sales Apprentice
Dell Technologies
Glasgow, Glasgow City
06.2024 - Current
- Supported sales teams across Higher Education, Enterprise, and Small Business sectors, gaining a broad understanding of diverse customer needs and market dynamics.
- Conducted prospecting and lead generation through cold calling, email campaigns, and CRM tools, contributing to pipeline growth and sales opportunities.
- Participated in customer meetings and product demos , effectively communicating the value of Dell's hardware, software, and services.
- Assisted in preparing quotes, proposals, and pricing strategies , ensuring competitive and accurate solutions for customers.
- Developed a strong understanding of Dell's product portfolio , including laptops, servers, storage, and cloud solutions.
- Received training in consultative selling, objection handling, and negotiation techniques , applying these skills in real-world scenarios.
- Gained hands-on experience with sales tools such as Salesforce, LinkedIn Sales Navigator, and Dell's internal systems
Skills
Customer Relationship Management (CRM) – Proficient in Salesforce and other CRM tools for tracking leads, opportunities, and customer interactions
Prospecting & Lead Generation – Skilled in identifying and qualifying new business opportunities through research and outreach
Cross-functional Collaboration – Worked with marketing, technical, and operations teams to support sales initiatives
Time Management & Organization – Effectively balanced multiple tasks and deadlines in a fast-paced sales environment
Data Analysis & Reporting – Used Excel and internal tools to analyze sales data and generate performance reports
Adaptability & Learning Agility – Quickly absorbed new information and adapted to different customer segments and sales strategies
Certification
Currently due to complete my SVQ 3 Customer Service at SCQF level 6 Apprenticeship in June 2025
References
References available upon request.
Timeline
Sales Apprentice
Dell Technologies
06.2024 - Current
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