JAMES FREE

I oversee a diverse array of activities, both on-site and off-site, catering to various groups, including school groups, individuals with additional needs, behavioural groups, families, and private or corporate clients.
My responsibilities also include coordinating school and other bookings, acting as the primary point of contact to ensure that staff members are well-informed and liaising with the chief instructor. In addition, I serve as the overnight duty instructor, where I am responsible for supervising dinner and breakfast services for groups residing on-site.

- Demonstrated a vibrant, energetic, and professional demeanour in all aspects of customer service while engaging with participants.
- Clearly and articulately communicated health and safety concerns to all participants.
- Oversaw the care and activities of young children aged eight and above.
- Administered first aid to young people for minor cuts and abrasions.
- Empowered and encouraged children to persevere in their activities, thereby enhancing their self-esteem and confidence.
- Collaborated with diverse groups, including school groups, individuals with additional needs, Pupil Referral Unit (PRU) groups, young carers, individuals in aftercare, rehabilitation groups, and private bookings.
- Maintained effective and open communication with project leaders.
- Explained and demonstrated the proper use of equipment to ensure maximum health and safety standards.
- Cultivated a friendly rapport among various groups of individuals.

• Thrived in a fast-paced environment with energy and enthusiasm
• Guided teams in product merchandising and inventory management