James Finney
Prudhoe,Northumberland
Summary
Results-driven software industry professional with 30 years of experience in professional services, delivering high-impact solutions across diverse industries. Proven track record of leading teams, driving innovation, and ensuring successful project delivery. Self-motivated and adaptable, with strong leadership skills that inspire teams to exceed expectations. Adept at managing complex challenges, fostering collaboration, and aligning technology with business goals to maximize efficiency and growth. Passionate about delivering excellence, maintaining a client-focused approach. Proven ability to deliver compelling presentations and proposals, enhancing client relationships and driving business success. Seeking to leverage skills in a dynamic environment to contribute to organisational growth and innovation.
Overview
30
30
years of professional experience
Work history
Services Sales Manager
OneAdvanced
Newcastle, Newcastle upon Tyne
2023.06 - Current
Responsible for supporting and leading the sales generation of professional services backlog to deliver annual £9.5m of revenue within division.
Leading role in the bid process for new business and existing customer base graduations including management of services response repository.
Development of standard services packages to support revenue opportunity and growth.
Delivery of customer presentations, remote and on-site, to position implementation methodology, resource planning, project team structure and value added services.
Development of Statement of Work templates across multiple products.
Work closely with Services, Product, Sales, Customer Success, Development, Training and Support teams to ensure alignment with customer expectations and business objectives.
Head of People Development
OneAdvanced
Newcastle, Tyne & Wear
2022.04 - 2023.05
Day to day management of Consultancy team.
Set clear objectives - business and personal.
Provided advice and guidance.
Head of Portfolio
OneAdvanced
Newcastle, Tyne & Wear
2021.04 - 2022.03
Day to day management of Project Management team.
Revenue and utilisation forecasting.
Project allocation and project governance checks.
Attendance at internal RAG clinics.
Undertake project sponsor role on larger customer projects and attend project boards.
Take responsibility for and provide quick resolutions when customer escalations rasied.
Services Delivery Manager
COA Solutions (OneAdvanced)
Newcastle, Tyne & Wear
2002.04 - 2022.03
Management of Project Management, Consultant and Training team.
Managing Consultant
Arelon
Newcastle, Tyne & Wear
2001.11 - 2002.03
Management of services team.
Personal billable utilisation target.
UK Training Manager
QSP
Team Valley, Gateshead
1998.06 - 2001.10
- Budget and P&L responsibility.
- Delivery of £2m revenue budget.
- Managed 18 full-time trainers.
- Mentored team to succeed and advance within department and company.
- Worked closely with internal Training Manager to develop, schedule and deliver courses for new starters, refreshes, personal development or upskilling.
- Conducted on-site Training Needs Analysis workshop with customers to produce Statement of Work.
- Managed development and delivery of large scale training programmes for circa 300+ end users.
Principle Training Consultant
QSP
Team Valley, Gateshead
1997.02 - 1998.06
- Executed personalised coaching sessions to address specific skill deficiencies.
Training consultant
Quality Software Products
Team Valley
1994.12 - 1997.02
Development and maintenance of customer facing training materials.
Learning new products to increase billable utilisation and development objectives.
Delivery of training courses to customers at own UK offices or at customers site.
Overseas travel to deliver training courses.
Involved in testing new software prior to general release.
Education
NVQ Level 3 - Training
Gateshead College
Gateshead 2000.06 -
Higher National Diploma - Business & Finance
Manchester Metropolitan Polytechnic
Manchester 1991.09 - 1994.06
Foundation - Accountancy
Northumbria Polytechnic
Newcastle upon Tyne 1990.09 - 1991.06
Skills
- Customer engagement
- Decision making
- Microsoft Office Suite
- Presentations and proposals
- Target achievement focus
- Self-motivation
Timeline
Services Sales Manager
OneAdvanced
2023.06 - Current
Head of People Development
OneAdvanced
2022.04 - 2023.05
Head of Portfolio
OneAdvanced
2021.04 - 2022.03
Services Delivery Manager
COA Solutions (OneAdvanced)
2002.04 - 2022.03
Managing Consultant
Arelon
2001.11 - 2002.03
NVQ Level 3 - Training
Gateshead College
2000.06 -
UK Training Manager
QSP
1998.06 - 2001.10
Principle Training Consultant
QSP
1997.02 - 1998.06
Training consultant
Quality Software Products
1994.12 - 1997.02
Higher National Diploma - Business & Finance
Manchester Metropolitan Polytechnic
1991.09 - 1994.06
Foundation - Accountancy
Northumbria Polytechnic
1990.09 - 1991.06