James Finney

Responsible for supporting and leading the sales generation of professional services backlog to deliver annual £9.5m of revenue within division.

Leading role in the bid process for new business and existing customer base graduations including management of services response repository.

Development of standard services packages to support revenue opportunity and growth.

Delivery of customer presentations, remote and on-site, to position implementation methodology, resource planning, project team structure and value added services.

Development of Statement of Work templates across multiple products.

Work closely with Services, Product, Sales, Customer Success, Development, Training and Support teams to ensure alignment with customer expectations and business objectives.

Day to day management of Consultancy team.

Set clear objectives - business and personal.

Provided advice and guidance.

Day to day management of Project Management team.

Revenue and utilisation forecasting.

Project allocation and project governance checks.

Attendance at internal RAG clinics.

Undertake project sponsor role on larger customer projects and attend project boards.

Take responsibility for and provide quick resolutions when customer escalations rasied.

Management of Project Management, Consultant and Training team.

Management of services team.

Personal billable utilisation target.

• Budget and P&L responsibility.
• Delivery of £2m revenue budget.
• Managed 18 full-time trainers.
• Mentored team to succeed and advance within department and company.
• Worked closely with internal Training Manager to develop, schedule and deliver courses for new starters, refreshes, personal development or upskilling.
• Conducted on-site Training Needs Analysis workshop with customers to produce Statement of Work.
• Managed development and delivery of large scale training programmes for circa 300+ end users.

• Executed personalised coaching sessions to address specific skill deficiencies.

Development and maintenance of customer facing training materials.

Learning new products to increase billable utilisation and development objectives.

Delivery of training courses to customers at own UK offices or at customers site.

Overseas travel to deliver training courses.

Involved in testing new software prior to general release.