Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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james fenlon

Houghton Le Spring,Tyne and Wear

Summary

Accomplished professional with extensive expertise in leadership and management, adept at inspiring motivation and fostering team leadership in diverse environments. Proficient in Microsoft Office Suite and customer relationship management systems, with a strong focus on ethical conduct and health and safety compliance. Demonstrates exceptional interpersonal communication and diplomatic communication skills, effectively handling crises while maintaining constructive criticism. Skilled in profit and loss analysis, budget planning, and performance metrics evaluation, ensuring optimal department management. Committed to mentoring and coaching staff, with a keen understanding of regulatory standards to drive organisational success.

Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organisational skills, along with strategic mindset. Ready to bring innovative solutions and foster growth in an operational role.

Overview

39
39
years of professional experience
1
1
year of post-secondary education

Work history

foundry manager

union electric steel
Gateshead, Newcastle upon Tyne
09.2024 - 04.2025
  • Optimised resource allocation for increased profits.
  • Boosted department efficiency by streamlining operational processes.
  • Liaised with suppliers to ensure timely deliveries.
  • Delegated tasks efficiently to maximise productivity.
  • Supervised project timelines for timely completion.
  • Delivered high-quality products to increase customer satisfaction.
  • Developed accurate sales forecasts for improved strategic planning.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Cultivated strong relationships with clients to secure repeat business.
  • Enforced safety regulations to reduce workplace accidents.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Senior operations manager

Thomas Dudley Ltd
Dudley, west midlands
10.2009 - 07.2024
  • Enhanced customer satisfaction by improving complaint resolution procedures.
  • Streamlined operations by reviewing and implementing efficient processes.
  • Maintained compliance with industry regulations throughout all operations procedures.
  • Achieved operational efficiency with innovative problem-solving techniques.
  • Upheld health and safety standards within workplace premises.
  • Optimised workflow to meet project deadlines consistently.
  • Evaluated productivity metrics, identified areas for improvement.
  • Coordinated cross-departmental meetings, optimised communication and collaboration.
  • Boosted employee morale with regular training and motivation sessions.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Planned and established work schedules, assignments and production sequences to meet production goals.
  • Interpreted quality specifications, company policies and work procedures for employees to implement.
  • Conferred with other department managers to coordinate operations.
  • Maintained relationships with customers by providing friendly advice and support.
  • Managed subordinates to maximise individual performance and contribution.
  • Collaborated with management and HR to resolve worker problems, complaints and grievances.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

manufacturing manager

chamberlain and hill plc
Walsall, west midlands
05.1986 - 10.2009
  • Improved team morale by fostering a collaborative working environment.
  • Delegated responsibilities effectively amongst the team members to ensure optimal performance.
  • Reviewed work orders to guarantee accurate production quantities at all times.
  • Executed continuous improvement initiatives, enhancing overall factory performance.
  • Complied with health and safety regulations whilst ensuring high productivity levels.
  • Enhanced production efficiency by implementing Lean Manufacturing strategies.
  • Introduced automation processes, leading to reduced manual labour and increased accuracy.
  • Monitored product standards with regular testing and inspections.

Education

NVQ Level 5 - manufacturing

Walsall College
Walsall
01.2000 - 02.2001

Skills

  • Effective delegating
  • Interpersonal effectiveness
  • Microsoft office suite proficiency
  • Inspiring motivation
  • Performance metrics evaluation
  • Diplomatic communication
  • Influential communication
  • Leadership in diverse environments
  • Constructive criticism
  • Customer relationship management systems
  • Knowledge of regulatory standards
  • Ethical conduct
  • Profit and Loss Analysis
  • Budget planning
  • Staff recruitment
  • Mentoring and coaching
  • Crisis handling
  • Customer relationship management
  • Health and Safety Compliance
  • Customer Service
  • Interpersonal communication
  • Team Leadership
  • Leadership skills
  • Department management
  • Emotional intelligence

Affiliations

  • travel and long walks with our dog
  • socializing and watching my football team

Timeline

foundry manager

union electric steel
09.2024 - 04.2025

Senior operations manager

Thomas Dudley Ltd
10.2009 - 07.2024

NVQ Level 5 - manufacturing

Walsall College
01.2000 - 02.2001

manufacturing manager

chamberlain and hill plc
05.1986 - 10.2009

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james fenlon