James Ellard
Banbury,Oxfordshire
Summary
Dynamic professional with a robust skill set in customer care and service, demonstrating expertise in problem solving and product knowledge. Adept at professional telephone communication, with a proven track record in enhancing customer satisfaction and managing complaints. Vigorous leadership skills and adaptability to new environments, complemented by critical thinking and empathetic approach, ensuring effective time and task management. Brings 7 years of customer service experience within energetic, fast-paced industry environments. Motivated to be organised and improve service to achieve overall company success.
Overview
7
7
years of professional experience
Work History
Customer Assistant
Marks & Spencer
Banbury, Oxfordshire
08.2018 - 05.2025
- Provided outstanding customer service to customers by helping with product selection and easy and quick checkout service
- Maintained sales floor stock levels through consistent monitoring and regular replenishments increasing sales by up to 10%
- Managed customer complaints with prompt, mutually beneficial resolutions
- Followed escalation procedures to efficiently resolve complicated queries
- Shared customer feedback and suggested improvements to enhance team and sales performance
- Worked effectively within a team by making sure there was positive team spirit, also supporting colleagues if needed with guidance or reassurance
- Helped train new colleagues to enhance their knowledge of the role and give them direction
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall
Education
BTEC Level 3 Extended Diploma - Travel and Tourism
Leamington Spa College
Royal Leamington Spa, Warwickshire 09.2018 - 05/2020
GCSE -
Banbury Academy
Banbury2018
Skills
- IT skills
- Exceptional customer care/service
- Stock replenishment
- Product knowledge
- Professional telephone communication
- Problem solving
- Active listening
- Leadership skills
- Adapting to new environments
- Critical thinking
- Empathetic
- Time and task management
- Customer satisfaction enhancement
- Customer complaint management
- Up-Selling experience
- Digital marketing understanding
Timeline
BTEC Level 3 Extended Diploma - Travel and Tourism
Leamington Spa College
09.2018 - 05/2020
Customer Assistant
Marks & Spencer
08.2018 - 05.2025
GCSE -
Banbury Academy
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