James EDMONDS
London
Summary
Self-motivated Project Manager offering more than 10 years of leadership experience working with numerous teams on a variety of projects. Successful at building and maintaining open communication between team members, regions and stakeholders such as DHSC. I am experienced in working with teams to accomplish short- and long-term project goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel with the NHS. Offering strong organisational and leadership skills, with background in team collaboration and problem-solving. Knowledgeable about managing timelines and coordinating resources to meet project goals. Ready to use and develop communication, planning, and stakeholder management skills in Events Manager role.
Overview
14
14
years of professional experience
Work history
Project Manager/Senior Project Manager
NHS England
London
06.2020 - 03.2025
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills
- Implemented change management processes to keep project up-to-date and smooth resistance to new concepts
- Led implementation project of new COVID test across NHS sites and staff
- Oversaw each step of project, meeting goals and achieving deadlines
- Defined project scope, guidelines, milestones, and task allocation to establish and maintain clear progress plans
- Led and motivated colleagues and stakeholders, in line with directorate KPIs
- Analysed ordering trends to identify process improvements
- Trained and mentored junior team members, leveraging previous practical experience for optimal project progress
- Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track
Private Events Manager
The Groucho Club
London
11.2019 - 06.2020
- Managed multiple events on a daily basis inline with guests expectations, specifications and budgets
- Worked with other departments to ensure smoothing running throughout the day
- Coordinated with other heads of department to deploy staff around the club when needed for larger events
- Personally greet guests at reception to ensure continuity of service
- Respond to guests Adhoc needs throughout their event
- Discretion when high profile guests were having private events or meetings
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
Restaurant Manager/Private Dining
Marcus Wareing Restaurants
London
04.2019 - 11.2019
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to the private dining room.
- Coordinated events and parties to increase restaurant revenue.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Trained new team members, enhanced service quality.
- Adapted service styles in response to the guests requirements.
- Supported colleagues in main dining room during peak periods to ensure service flowed across all elements of the restaurant.
Customer Service (Onboard Performance) Manager
British Airways
Heathrow, United Kingdom
09.2011 - 08.2018
- Achieved customer satisfaction by consistently providing exceptional in-flight service.
- Operated within tight deadlines whilst ensuring superior service quality.
- Participated in recruitment programmes for new cabin crew members, bolstering team strength and diversity.
- Managed disruption handling, minimising passenger inconvenience.
- Implemented company policies for a consistent service standard across flights.
- Reviewed staff performance by analysing KPI data and conducting appraisals.
- Managed and led team of up to 16 crew to continuously achieve and exceed KPI targets.
Education
A-Levels - Spanish
Braintree College
Braintree, EssexAVCE - Travel and Tourism
Braintree College
Braintree, EssexGCSEs - English, Mathematics, Science, Spanish, French, Geography, Food and Nutrition, Business Studies
The Rickstones School
Skills
- Safety and quality standards
- Self-motivated
- Ability to work autonomously
- High attention to detail
- Advanced problem solving
- Project planning and development
- People Management
- Microsoft Office
Timeline
Project Manager/Senior Project Manager
NHS England
06.2020 - 03.2025
Private Events Manager
The Groucho Club
11.2019 - 06.2020
Restaurant Manager/Private Dining
Marcus Wareing Restaurants
04.2019 - 11.2019
Customer Service (Onboard Performance) Manager
British Airways
09.2011 - 08.2018
A-Levels - Spanish
Braintree College
AVCE - Travel and Tourism
Braintree College
GCSEs - English, Mathematics, Science, Spanish, French, Geography, Food and Nutrition, Business Studies
The Rickstones School
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