James Duthie
Dundee
Summary
Detail-oriented individual with excellent communication skills and a strong commitment to teamwork and adaptability. Experience includes working as a Taekwondo assistant instructor, working in a factory and warehouse, and healthcare training at Ninewells Hospital and Royal Victoria, providing hands-on experience in various environments. Developed skills in a contact centre including customer service and database management, leading to improved public engagement and IT capabilities. Proficient in Microsoft Office applications, ensuring efficient information processing and presentation.
Overview
27
27
years of professional experience
Work history
Assistant TKD Instructor
Dundee Wildcats
2009.10 - 2022.12
- Facilitated a positive learning environment by promoting discipline and respect among students.
- Organised and supervised training sessions to foster teamwork and sportsmanship.
- Developed and maintained strong relationships with students and their families.
- Observed other instructors and lecturers, learning new techniques for future lectures and courses.
- Protected students by following correct health and safety procedures.
Customer Service
Tesco
2014.11 - 2015.05
- Assisted customers with inquiries and resolved issues to ensure satisfaction.
- Handled incoming calls professionally, improving customer service experience.
Painter and Decorator
Self-employed
2002.08 - 2005.01
- Prepared surfaces by cleaning, sanding, and priming to ensure proper adhesion.
- Applied paint and decorative finishes using brushes, rollers, and spray equipment.
Warehouse
Levi Strauss & Co.
1997.01 - 1998.12
- Assisted in maintaining cleanliness and safety standards throughout the warehouse.
- Loaded and unloaded shipments to ensure timely processing of goods.
Cleaner and Maintenance
GBM Services
1996.08 - 1997.01
- Cleaned and sanitised various areas to maintain a hygienic environment.
- Operated cleaning equipment such as floor scrubbers and vacuums effectively.
- Assisted with routine maintenance tasks to ensure proper functioning of facilities.
Customer Service and Repair
Ancrum Electronics
1995.12 - 1996.06
- Assisted customers in troubleshooting electronic devices, ensuring prompt resolution of issues.
- Provided technical support by guiding customers through repair processes, enhancing user satisfaction.
- Collaborated with team members to maintain inventory levels of spare parts, streamlining repair operations.
Education
HNC - Communication
Dundee and Angus College
HNC - Professional Writing
Dundee and Angus College
NC - Media Studies
Dundee and Angus College
Healthcare Academy
Dundee and Angus College
Infection Control - REHIS
Food & Hygiene - REHIS
First Aid - College Accreditation
Contact Centre & Customer Service
Dundee and Angus College
SVQ - Electronics
Dundee and Tayside ITEC
GSVQ Level 1 - Information Technology
SQA AITT Forklift Training - undefined
Claverhouse Group
Manual Handling - Scottish Passport
SQA - Health & Safety
Skills
- Ethical conduct
- Instructional proficiency
- Multimedia presentation
- Resilience and stamina
- Leadership qualities
- Constructive feedback
- Group sessions
- Multi-activity camps
- Group and individual instruction
- Verbal and writing communication
- Health and Safety regulations
- Reporting and documentation
Interests & Hobbies
Film
Music
Reading
Cycling
Politics
Blogging
References
References are available upon request