JAMES DUNLOP

Over the last nine years, I have worked in various sectors including retail, hospitality, insurance, education, employability, and, most recently, quality assurance. The key element throughout each of my previous roles has always been customer service. I pride myself on being a friendly and approachable individual with the ability to exceed the expectations of the client and my colleagues. I have been able to successfully do this thanks to my dedication to developing my understanding of the company I work for and their standards and goals while effectively using the resources at my disposal. Currently, I am work as a Quality Assurance Executive in a telecommunications company where I liaise with relevant departments to develop and improve the quality of the service provided to the business’s clients. I consistently record and compile the data from the quality checks and deliver it to operational managers to improve the overall service level of the business. I am meticulous in the recording of this data so accurate oversight of business performance can be reviewed and acted upon appropriately. In the future, I hope to combine my extensive customer service skills with a company that has a transparent approach to business with the aim to improve the industry they work in.