James Duffy
Coventry,UK
Summary
Experienced professional specialising in problem resolution, service delivery and customer relationships, demonstrating a strong ability to manage client relationships and pipelines effectively. Known for safety consciousness and multitasking proficiency, ensuring seamless operations in dynamic environments.
Overview
1
1
Certification
11
11
years of professional experience
Work history
Logistics Assistant
Severn Trent Water
Coventry
2025.09 - Current
- Improved office efficiency by sorting and distributing incoming post.
- Managed inventory, ensuring availability of office supplies when needed.
- Delivered internal mails promptly, ensuring seamless communication across departments.
- Coordinated with courier services for timely package deliveries.
- Assisted staff members with postage queries, improving overall service quality.
- Organised outgoing mail for efficient delivery.
- Adhered to strict confidentiality guidelines when handling mail to avoid personal or financial data breaches.
- Reported annual incidents in line with health and safety procedures.
- Completed sorting and delivery tasks in line with target timeframes.
Key Account Manager
Kite Packaging
Coventry
2022.04 - 2026.07
- I worked as a key account manager for Kite Packaging. The key focus of my role was identifying and creating growth opportunities with existing customers, maintaining relationships with all stakeholders and closing sales.
- Identified opportunities for cross-selling, created additional revenue streams to consistently hit 100% target.
- Strengthened key client relationships by developing tailored account strategies across 100 base accounts.
- Translated customer feedback into actionable insights that drove product development initiatives.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Enforced service standards to maintain establishment reputation for excellence.
Sales Administrator
Cemex UK Materials
Coventry
2018.10 - 2022.04
- I worked at CEMEX UK sales office in ready mix concrete. This was providing sales administrative support to field reps. I would be involved in all parts of a successful sale, including creating contracts, writing up quotations, checking compliance, arranging visits and deliveries, liaising with customers, representatives and other internal departments, as well as use of Microsoft Office and internal computer systems as part of the northern area ready mix team. Aftersales admin was also covered by ourselves through all stages of the process.
- Delivered outstanding administrative support for smooth sales operations.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
Team Knowhow/Retail Colleague
Currys PC World
Leamington Spa
2017.05 - 2018.02
- I then worked as a Team Know-how Colleague. My main responsibilities are dealing with customer complaints and returns, replacing items and booking repairs. This involves dealing with customers in person and on the phone to resolve their issues and update them on their items, and dealing with manufacturers over the phone to book repairs, aswell as using our computer system to book repairs as well as track progress and log them as completed and then returned.
Bar Associate
JD Wetherspoons
Leamington Spa
2015.05 - 2017.05
- My main responsibilities were serving customers both on the bar and waiting tables, my other responsibilities included dealing with complaints, cleaning roles, food hygiene, stock control and replenishment, processing deliveries, and training other staff. Received full Coshh training.
Education
GCSE - or equivalent
North Leamington School
Skills
- Contractor management
- Complex problem resolution
- Client Relationship Management
- Pipeline Management
- Safety consciousness
- Multitasking proficiency
Certification
- Customer Service Training
- June 2017 to Present
- I undertook the WorldHost customer service training course.
Additional information
- North Leamington
- 2013
Timeline
Logistics Assistant
Severn Trent Water
2025.09 - Current
Key Account Manager
Kite Packaging
2022.04 - 2026.07
Sales Administrator
Cemex UK Materials
2018.10 - 2022.04
Team Knowhow/Retail Colleague
Currys PC World
2017.05 - 2018.02
Bar Associate
JD Wetherspoons
2015.05 - 2017.05
GCSE - or equivalent
North Leamington School