James Drewery
Crediton,Devon
Summary
A highly skilled IT professional with extensive experience in data and voice infrastructure, including LAN, switches, routers, and VOIP systems. Proficient in configuring email accounts within MS Exchange and adept at using Azure DevOps and Azure fundamentals. Demonstrates strong capabilities in DNS administration, Active Directory, DHCP, IIS, and SSL certificates management. Experienced in installing servers, PCs, telephones, printers, scanners, and configuring broadband networks. Skilled in programming languages such as Pascal, VB6, VBA, VB.NET, C#, Oracle SQL and PHP. Committed to leveraging technical expertise to enhance organisational efficiency and support seamless IT operations.
Results-driven Technical Consultant with knack for problem-solving and delivering client satisfaction. Spearheaded multiple high-stakes projects, streamlining processes and enhancing system performance. Known for translating complex technical requirements into actionable solutions, ensuring seamless integration and improved operational efficiency.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Technical consultant
Civica Modern.Gov
2014.02 - Current
- Since joining Modern.Gov I have expanded my knowledge of IT systems, network infrastructure and software learning. I started out in 1st line support, progressing to the Implementations team. I am responsible for many roles in the company that consist of:
- Installation and maintenance of bespoke software including LAN/WAN support, server maintenance and support, Active directory, VPN and remote access, Android/Windows and Apple application setup
- Supporting the infrastructure of the company’s network, firewall, servers and PCs
- Entra ID, ADFS, WebDav and exchange integrations
- Improving implementation of the Modern.Gov application through process streamlining and creation of installation scripts, resulting in increased cost-effective delivery of the software
- Diagnose, troubleshooting and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analysing and rectifying problems.
- SQL server database moves and installations
- Supporting the infrastructure and configuration of our hosted customer solution
- Software installation and setup of new/old refurbished laptops for staff
- Creation and implementation of internal and external documentation including installation and ‘how to’ guides
- Resolving website security vulnerabilities in accordance with PCI compliance
- Training and supporting of new staff / existing staff. Point of escalation for team members on technical issues
IT Support Manager
Microswift
Southampton
2010.08 - 2014.02
- At Microswift I started out in 1st line support, progressing to 2nd then 3rd before moving up to senior management role. As a support manager I was responsible for many roles in the company that consist of:
- Leading and managing a team to efficiently provide IT support over 30 different clients and customers
- The day to day IT requirements of the company, such as user management, trouble shooting and help and advice.
- Monitoring the performance of the IT support team and ensuring the team are working efficiently, meeting aims and goals. I am continually working towards improving and ensuring the highest possible levels of customer satisfaction.
- Arranging weekly internal and external meetings.
- Maintaining desktop applications, local area networks, IT security, databases and telecommunications.
- Point of escalation of for team members on technical issues
- Maintaining client and customer relations. Account management.
- Creating and keeping accurate administrative records of expenditure, accounting, costing and billing.
- Hardware and software installation, configuration, maintenance and repair
- Training of new staff and assisting with the recruitment process.
- Managing staffing levels and support coverage as well as refining support policies and procedures.
- Maintaining the technical knowledge base
- Remote assisting clients with the installation and configuration of software products.
- Provided 1st, 2nd and 3rd line on-site and remote computer support for over 200 users.
- Sold, managed and implemented projects
- Assisting and bringing on new clients and customers
Education
HND - Internet Computing
Southampton Solent University
2006.01 - 2008.01
BTEC National Diploma - IT practitioners
Isle of Wight College
2004.01 - 2006.01
High School - undefined
Sandown High School
2000.01 - 2004.01
Skills
- Extensive capabilities of learning and adapting to new bespoke software
- Experience in Data and Voice infrastructure, including LAN, switches, routers, telephone systems, CAT5 and fibre cabling, wired and wireless networking skills, desktop/server hardware and antivirus with remote support products
- Configuring email accounts, groups, mailboxes within MS Exchange and use of the SBS console
- Creation and editing of medium level programs to enhance working based activities
- Installation of servers, PCs, telephones, printers, scanners, switches, application programs, routers and configuration of Broadband
- Use and knowledge of:
- Azure DevOps Azure fundamentals
- DNS administration, Active Directory, DHCP, IIS, SSL certificates
- Firewalls, Proxy configurations, VMs
- Hyper-V Server and VmWare
- Pascal, VB6, VBA, VBNET, C#, Oracle, XHTML, MYSQL PHP, SQL
- Microsoft Server, SQL Server, IIS, Office365 Hosted Exchange, MS Exchange server
- VOIP based communications systems, Cisco phone systems
Certification
- August 2021 - Putting Windows PowerShell to work
- April 2021 - Powershell training: Getting started
- May 2020 - AZ104 course – Microsoft Azure fundamentals certificate
References
Available on Request
Affiliations
- Successful Podcaster
- Member of the Round Table Charity organisation
Timeline
Technical consultant
Civica Modern.Gov
2014.02 - Current
IT Support Manager
Microswift
2010.08 - 2014.02
HND - Internet Computing
Southampton Solent University
2006.01 - 2008.01
BTEC National Diploma - IT practitioners
Isle of Wight College
2004.01 - 2006.01
High School - undefined
Sandown High School
2000.01 - 2004.01