James Doran
Skelmesdale,Lancs.
Summary
Professional with strong communication skills and proven ability to build rapport with high-profile clients. Expertise in administrative support, data management, and product knowledge. Experienced in creating impactful sales presentations and managing diverse relationships. Proficient in Microsoft Office Suite, focused on driving organizational success through effective multitasking and results-oriented strategies.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work history
Operations manager
XP Processing
Southport, Sefton
2013.05 - 2026.01
- Coordinated daily business activities to ensure operational efficiency across all departments.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Led teams to achieve business objectives on time and within budget constraints.
- Streamlined processes to improve and optimise office operations.
- Organised financial and operational data to help with yearly budgeting and planning.
- Monitored workflows, swiftly identifying and resolving issues to optimise performance.
- Analysed operational processes, implementing enhancements based on data-driven insights.
- Tracked operational performance using KPIs to drive continuous improvement.
- Recruited, trained, and supervised staff to maintain high standards of productivity.
- Developed schedules, assigned duties, and evaluated employee performance systematically.
- Cultivated a positive and safe work environment to boost team morale.
- Ensured service quality to achieve high levels of customer satisfaction.
Sales Manager
Black Orchid Interiors
Preston, Lancashire
2011.08 - 2013.03
- Converted incoming sales enquiries into confirmed sales through effective communication.
- Processed payments efficiently using an online payment system.
- Responded to daily sales e-mails and web enquiries, ensuring prompt customer service.
- Maintained a comprehensive list of inbound calls and customer contact details.
- Executed direct mail campaigns and followed up with proactive phone calls to generate new sales.
- Collaborated on marketing material design to maximise sales potential.
- Conducted weekly meetings with concession staff to align strategies and objectives.
- Arranged face-to-face meetings with customers and interior designers to foster relationships.
- Led high-performance sales teams, ensuring achievement of targets.
- Developed robust client relationships for improved business growth.
- Managed key accounts, resulting in consistent revenue generation.
- Boosted gross margin percentages by initiating cost-saving measures.
- Streamlined sales processes to enhance team productivity.
Desktop Account Manager
Lasertech UK Ltd
Warrington, Warrington
2010.01 - 2011.08
- Conducted monthly customer calls to strengthen relationships and drive engagement.
- Executed upselling and cross-selling strategies to enhance product adoption.
- Introduced new brands to expand product offerings and meet diverse customer needs.
- Performed outbound calls to acquire new business opportunities.
- Developed new strategies with a focus on customer retention.
- Negotiated contracts to secure profitable deals.
- Managed business relationships to ensure loyalty and long-term commitment.
- Established strong rapport with clients through regular communication.
- Assured timely delivery of products and services to meet customer expectations.
- Oversaw account portfolio to deliver top-quality account services.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
Customer Loyalty Advisor
The Carphone Warehouse
Warrington, Warrington
2007.02 - 2009.06
- Handled inbound calls from customers seeking to cancel contracts, converting disconnections into sales.
- Conducted outbound calls in a target-driven environment, consistently achieving and exceeding targets.
- Resolved customer service queries and issues promptly, enhancing overall satisfaction.
- Participated in project development for new mobile and fixed line broadband department, engaging with customers post-purchase.
- Coached new starters in call techniques, ensuring adherence to best practices.
- Enabled new starters and visitors to listen in on calls for training purposes.
- Achieved Golden Boot award for six consecutive months for outstanding performance.
- Exceeded on-target earnings (OTE) consistently throughout tenure.
- Boosted customer loyalty by developing personalised retention strategies.
- Optimised client experience by understanding their unique requirements and offering tailored solutions.
- Handled difficult customers professionally, diffusing tense situations effectively.
Sales Advisor
E2save (part of Carphone warehouse)
Loughborough, Leicestershire
2004.11 - 2007.02
- Handled inbound customer calls to facilitate mobile phone purchases.
- Converted customer queries into successful sales transactions.
- Conducted credit checks and cross-sold services across networks.
- Resolved customer issues on first contact to enhance satisfaction.
- Suggested suitable products to customers for enhanced shopping experience.
Field based sales Exc
Cellar Suppliers
Gloucester, Gloucestershire
2001.08 - 2004.10
- Developed self-management and motivation skills to enhance personal effectiveness.
- Ensured brand satisfaction and maintained relationships with all customers.
- Engaged prospective customers to assess and fulfil their requirements.
- Planned and organised daily activities to maximise opportunities.
- Achieved and surpassed performance targets consistently.
- Oversaw existing campaigns to expand key accounts.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
Telephone Sales Executive
Interbrew UK (Formally Whitbread Beer Company)
Gloucester, Gloucestershire
1998.08 - 2001.07
- Managed account base of 110 customers, achieving consistent order acquisition.
- Conducted weekly calls to secure orders and strengthen client relationships.
- Executed up-selling strategies for major events and holidays.
- Focused on customer satisfaction to enhance loyalty and retention.
- Worked towards achieving sales targets consistently.
- Resolved customer queries and issues promptly to maintain service quality.
Education
GNVQ - Business Studies
Royal Forest of Dean College at Berry Hill
Gloucester, Gloucestershire 1996.09 - 1997.06
GCSEs - GCSE
Alcester High School
Alcester, Warwickshire 1991.09 - 1996.06
Skills
- Communication with high-profile clients
- Client rapport building
- Administrative support and data management
- Product knowledge acquisition
- Presentation creation for sales
- Multi-tasking in professional settings
- Proficiency in Microsoft Office Suite
- Relationship management across networks
- Results-oriented mindset
Hobbies and Interests
I thrive in team environments, which is reflected in my long-standing involvement in rugby. I have also trained in Karate from a very young age and achieved my personal goal of attaining a 3rd Dan black belt. Outside of sport, I am a keen angler, and when not working or spending time with my family, I enjoy being outdoors by the water. In 2015, I worked with two teammates from my local rugby club to organise a charity rugby match aimed at breaking a Guinness World Record while raising funds for two charities close to home. One supported a teammate’s daughter who suffers from cystic fibrosis, and the other supported a family member living with stage 4 kidney failure. Through our collective efforts, we successfully broke the existing record of 26 hours and 2 minutes and raised £34,000 to be shared between the two causes.
References
References available upon request.
Timeline
Operations manager
XP Processing
2013.05 - 2026.01
Sales Manager
Black Orchid Interiors
2011.08 - 2013.03
Desktop Account Manager
Lasertech UK Ltd
2010.01 - 2011.08
Customer Loyalty Advisor
The Carphone Warehouse
2007.02 - 2009.06
Sales Advisor
E2save (part of Carphone warehouse)
2004.11 - 2007.02
Field based sales Exc
Cellar Suppliers
2001.08 - 2004.10
Telephone Sales Executive
Interbrew UK (Formally Whitbread Beer Company)
1998.08 - 2001.07
GNVQ - Business Studies
Royal Forest of Dean College at Berry Hill
1996.09 - 1997.06
GCSEs - GCSE
Alcester High School
1991.09 - 1996.06