James Docherty
East Kilbride,South Lanarkshire
Summary
I am extremely dedicated and work in a professional manner with expertise in inventory management and quality assurance, I am known for maintaining a calm demeaner under pressure and demonstrating superior customer service.
I have great leadership and problem-solving skills and work well independently and as part of a team. I am Proficient in warehouse machinery and am Flexi Forklift trained, I excel in maintenance, stock control, and shipping procedures, with a strong commitment to inventory accuracy and effective communication.
I enjoy taking on challenging new role's and harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results.
I consider myself a loyal employee with solid understanding and training. I am a dedicated team player, proactive and hands-on in task completion. I am hard-working with strong organisational skills. I can achieve company goals through exceptional planning and prioritisation.
I am extremely organised and dependable with many years of experience. I am successful at managing multiple priorities with positive attitude. I am always willing to take on greater responsibilities to meet team goals.
Overview
31
31
years of professional experience
16
16
years of post-secondary education
Work history
Warehouse
Connect
East Kilbride, South Lanarkshire
2026.02 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Oversaw daily operations to achieve high productivity levels.
Flexi Forklift Driver/Warehouse
Ethigen
East Kilbride, South Lanarkshire
2024.01 - 2026.02
- Utilised hand-held scanners for efficient tracking of warehouse items.
- Provided support during holiday periods to cover staff shortages.
- Responded quickly to urgent requests, ensuring customer satisfaction.
- Reduced downtime with routine maintenance of forklift machinery.
- Collaborated with team members to complete orders on time.
- Performed pre-operation inspections of the forklift to ensure its safety readiness.
- Maintained focus whilst operating heavy equipment in a busy environment.
- Ensured safety by adhering to forklift operating guidelines and procedures.
- Contributed to meeting delivery deadlines through prompt loading and unloading of goods.
- Kept work area clean, promoting a safe working environment.
- Operated forklift equipment to manage warehouse stock effectively.
- Assisted with periodic stock checks, maintaining accurate inventory records.
- Adhered strictly to health and safety regulations at all times.
- Increased productivity by completing inventory tasks efficiently and accurately.
- Followed protocol for handling hazardous materials safely and securely.
- Demonstrated flexibility by performing various warehouse duties as required.
- Received, stored and dispatched goods in line with company policy.
- Transported pallets of goods to designated areas, continuously meeting productivity targets.
- Maintained clear and hazard-free work sites.
- Stacked and palletised products following set instructions.
- Kept surrounding areas clean and free from obstructions and spills to minimise accidents.
- Recorded goods in and out to maintain accurate, up-to-date stock levels.
- Used manual handling techniques and roller cages to move crates around warehouse.
Warehouse Operative
Menzies Parcels
East Kilbride, South Lanarkshire
2023.01 - 2024.01
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Filed records to maintain accurate stock documentation.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
- Sorted materials into appropriate areas for easy access and organisation.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Reduced damages with careful handling and storage of fragile items.
- Managed disposal of waste materials, maintained clean working environment.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Packed orders for timely dispatch to customers and retail outlets.
- Adhered to health and safety regulations to maintain a safe working environment.
Customer Service
Morrisons
East Kilbride, South Lanarkshire
2023.01 - 2023.08
- Facilitated customer service with a friendly, approachable demeanour.
- Provided exceptional customer service, enhancing tenant retention rate.
- Improved customer service by strengthening communication processes.
- Provided excellent customer service, fostering a welcoming environment.
- Provided excellent customer service, improved satisfaction levels.
- Provided excellent customer service for enhanced company reputation.
- Coordinated with sales teams for better customer service.
- Enhanced client satisfaction by providing excellent customer service.
- Provided exceptional customer service, enhancing customer loyalty.
- Provided customer service support resolving technical queries swiftly.
- Delivered excellent customer service with prompt response time.
- Developed strategies to improve customer service standards.
- Provided excellent customer service, improved overall shopping experience.
- Maintained excellent customer service for increased client satisfaction.
Stock Mnagement
Ethigen
East Kilbride, South Lanarkshire
2022.01 - 2023.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Oversaw daily operations to achieve high productivity levels.
Customer Service
Euro Change
East Kilbride, South Lanarkshire
2017.02 - 2022.07
- Delivered exceptional customer service by addressing inquiries promptly.
- Improved customer service by implementing a feedback system.
- Provided exceptional customer service for positive feedback.
- Provided excellent customer service, resolved client queries promptly.
- Provided excellent customer service, increased repeat business.
- Processed payments to expedite customer service.
- Managed cash transactions, ensuring efficient customer service.
- Delivered excellent customer service for improved client experience.
- Upheld excellent customer service with helpful, confident demeanour.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Stock Replenishment
Sainsbury's
East Kilbride, South Lanarkshire
2005.03 - 2012.02
- Labelled products correctly, enhancing customer experience.
- Completed restocking outside of business hours to minimise disruption to shoppers.
- Utilised manual handling equipment safely, protecting self and others from injury.
- Facilitated effective stock rotation, minimising waste.
- Loaded trolleys with merchandise, facilitating easy movement around the store.
- Managed overstock areas, maximising space utilisation.
- Improved store layout by rearranging products as per management instructions.
- Delivered excellent customer service by assisting with product queries.
- Updated price changes promptly, ensuring accurate billing at checkouts.
- Kept abreast of new product arrivals, improving product knowledge and customer assistance skills.
- Assisted in unloading delivery lorries, speeding up restocking process.
- Helped customers locate desired products efficiently improving shopping experience.
- Identified stock discrepancies, maintaining accurate inventory levels.
- Carried out tasks in line with company policies to uphold brand reputation.
Cleaning Operative
One Complete Solution
East Kilbride, South Lanarkshire
2005.01 - 2005.08
- Replenished restroom supplies promptly for user convenience and satisfaction.
- Executed special requests from management such as post-renovation or move-out cleans.
- Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
- Kept communal areas neat by picking up litter and arranging furniture properly.
Warehouse Operative
Tibet and Britton
East Kilbride, South Lanarkshire
2004.03 - 2004.08
- Maintained safety regulations by enforcing strict adherence to company policies.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Coordinated with management, contributed valuable input during team meetings.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Assisted team members in loading large items safely onto delivery trucks.
Bricklayers Labourer
Self employed
East Kilbride, South Lanarkshire
2001.02 - 2004.02
- Completed minor carpentry duties as required, showcasing versatility in skills set.
- Worked under minimal supervision demonstrating self-motivation and reliability.
- Handled cement mixer operation for consistent production of mortar mixtures.
- Measured and cut bricks, achieving accurate fitment during installation.
- Followed blueprints accurately to achieve desired building structure.
- Performed hard landscaping tasks including laying patios and erecting fences.
- Maintained high standards of workmanship whilst mixing and spreading mortar.
- Prepared surfaces for bricklaying, ensuring quality finishes.
- Tidied up work area after completion of tasks, promoting cleanliness on site.
- Cleaned tools post use, maintaining their functionality over time.
Industrial Cleaner
Akem environmental Limited
Scotland
2000.01 - 2001.02
- Utilised appropriate safety gear for protection whilst carrying out cleaning tasks.
- Handled heavy-duty cleaning equipment effectively, enhancing overall cleanliness standards.
- Cleaned hazardous materials safely, preventing potential accidents or incidents.
- Promoted safer workplace conditions with meticulous attention to detail during cleaning duties.
- Carried out routine maintenance checks on cleaning equipment to prevent malfunctions.
- Used biodegradable cleaning substances for environmental sustainability efforts within the industry.
- Performed high-standard cleaning services for increased client satisfaction in factories and warehouses.
- Maintained inventory of cleaning supplies, avoiding shortages that could disrupt daily operations.
- Improved facility hygiene by deep-cleaning hard-to-reach areas on a routine basis.
Customer Service
Safeway
East Kilbride, South Lanarkshire
1997.03 - 2000.01
- Delivered outstanding customer service, improving brand reputation.
- Maintained customer service standards, resolving any complaints.
- Provided exceptional customer service for enhanced client satisfaction.
- Delivered exceptional customer service for positive reviews.
Retail sales assistant
Burton's Menswear
East Kilbride, South Lanarkshire
1995.02 - 1997.03
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Contributed to team success by sharing product knowledge during staff meetings.
Education
GCSEs - English
Hunter High School
East Kilbride 1991.08 - 1993.08
GCSEs - Physical Education
Hunter High School
East Kilbride 1990.08 - 1993.08
GCSEs - Maths
Hunter High School
East Kilbride 1991.08 - 1993.08
GCSEs - Science
Hunter High School
East Kilbride 1991.08 - 1993.08
GCSEs - Computing
Hunter High School
East Kilbride 1991.08 - 1993.08
GCSEs - Modern Studies
Hunter High Scool
East Kilbride, South Lanarkshire 1991.08 - 1993.08
SVQ Level 4 - Landscape Gardening
YTS
East Kilbride, South Lanarkshire 1993.08 - 1994.06
SVQ Level 3 - Flexi Foklift
Flexi Forklift Training
East Kilbride 2023.06 - 2023.06
NVQ Level 3 - Phlebotomy
Geospace Limited
East Kilbride, South Lanarkshire 2018.01 - 2018.03
Higher National Diploma - Construction Management
South Lanarkshire College
East Kilbride 2013.08 - 2015.06
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Resourcefulness
- Inventory management
- Quality Assurance
- Superior customer service
- Customer service etiquette
- Inventory accuracy dedication
- Warehouse layout familiarity
- Order fulfilment efficiency
- Shipping procedures familiarity
- Materials disposal expertise
- Package wrapping techniques
- Organisational awareness
- Bulk shipment handling
- Shipping and receiving knowledge
- Warehouse machinery maintenance
- Stock rotation mastery
- Scanning equipment usage
- Equipment operation proficiency
- Order processing competence
- Production line familiarity
- Punctuality and reliability
- Receiving deliveries efficiency
- Stock control expertise
Affiliations
- My hobbies include spending time with my family and friends. I enjoy keeping fit through regular exercise. I have recently climbed Ben Nevis and hope to add some more Munro's to my list soon. I have also recently went water skiing and enjoy adding new exciting trips and adventures to my list. I enjoy reading, watching movies and collecting comics.
References
References available upon request.
Timeline
Warehouse
Connect
2026.02 - Current
Flexi Forklift Driver/Warehouse
Ethigen
2024.01 - 2026.02
SVQ Level 3 - Flexi Foklift
Flexi Forklift Training
2023.06 - 2023.06
Warehouse Operative
Menzies Parcels
2023.01 - 2024.01
Customer Service
Morrisons
2023.01 - 2023.08
Stock Mnagement
Ethigen
2022.01 - 2023.07
NVQ Level 3 - Phlebotomy
Geospace Limited
2018.01 - 2018.03
Customer Service
Euro Change
2017.02 - 2022.07
Higher National Diploma - Construction Management
South Lanarkshire College
2013.08 - 2015.06
Stock Replenishment
Sainsbury's
2005.03 - 2012.02
Cleaning Operative
One Complete Solution
2005.01 - 2005.08
Warehouse Operative
Tibet and Britton
2004.03 - 2004.08
Bricklayers Labourer
Self employed
2001.02 - 2004.02
Industrial Cleaner
Akem environmental Limited
2000.01 - 2001.02
Customer Service
Safeway
1997.03 - 2000.01
Retail sales assistant
Burton's Menswear
1995.02 - 1997.03
SVQ Level 4 - Landscape Gardening
YTS
1993.08 - 1994.06
GCSEs - English
Hunter High School
1991.08 - 1993.08
GCSEs - Maths
Hunter High School
1991.08 - 1993.08
GCSEs - Science
Hunter High School
1991.08 - 1993.08
GCSEs - Computing
Hunter High School
1991.08 - 1993.08
GCSEs - Modern Studies
Hunter High Scool
1991.08 - 1993.08
GCSEs - Physical Education
Hunter High School
1990.08 - 1993.08