JAMES DEWHURST
PRESTON
Summary
Highly accomplished and results-driven professional with extensive experience in senior management roles. Proven track record of leading cross-functional teams, driving business growth, and delivering exceptional results in diverse industries. A strategic thinker with a keen business acumen, adept at developing and executing strategies to achieve organisational objectives. Recognised for exceptional leadership skills, encouraging a collaborative and high-performance work culture, and driving continuous improvement's have excellent interpersonal and communication abilities, enabling effective stakeholder engagement and building strong relationships. Committed to driving operational excellence, optimising efficiency, and maximising profitability. A forward thinking leader who thrives in challenging environments and consistently exceeds expectations.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Sales Executive
HPL Motors
Preston, Lancashire
04.2024 - Current
- Successfully sold a wide range of vehicles, consistently exceeding monthly sales targets of over 25 units and 100% product penetration
- Expertly managed customer expectations and demands, ensuring high level of customer satisfaction was met and maintained
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Coordinated effectively with all stakeholders, including finance teams, service, and delivery teams, to ensure timely and accurate vehicle preparation and delivery for all customers
- Utilised IT systems to manage the entire sales process, from lead generation to post-sale follow-up.
- Organised and maintained a detailed diary to manage appointments, follow-ups, and customer communications during their cars preparation process ensuring efficient time management of handover of vehicle.
- Used great communication skills to understand all customers needs in order to solve there problems
- Delivered training to new team members on sales techniques, customer service, and IT systems usage.
Fitness Coach
Everlast Gyms
Preston, Lancashire
06.2023 - 09.2023
- Led dynamic group fitness classes of up to 20 participants, creating engaging and effective workout routines tailored to various fitness levels.
- Conducted personalised 1-2-1 face to face personal training sessions, providing individualized guidance, motivation, and tracking progress towards clients' goals.
- Conducted thorough new customer inductions, ensuring newcomers felt comfortable and confident in utilising gym equipment and facilities.
- Proactively maintained gym cleanliness and organisation, contributing to a safe and inviting workout space.
- Actively engaged in customer service, addressing member inquiries, concerns, and providing fitness advice to enhance their experience.
- Played a key role in promoting the Everlast Gyms brand and services, both within the gym and through online platforms.
LEAD MANAGER
Tesco Extra
Blackpool, Lancs
09.2007 - 04.2023
- Successfully managed and led a team of over 400 colleagues and 16 Managers ensuring the smooth operation of the highest turnover store in the North West
- Developed and implemented strategies to drive store KPIs, resulting in consistently exceeding our Company Big 6 objectives.
- Led by example, role modelling exceptional customer service and building a customer-centric store culture.
- Implemented effective training programs and conducted regular coaching sessions to enhance team performance.
- Proactively identified areas for improvement and implemented changes to optimise operational costlines and performance.
- Collaborated with cross-functional teams to execute promotional activities, resulting in increased footfall and customer engagement.
- Established strong relationships with buyers and representatives negotiating favourable terms to maximise profitability.
- Conducted regular performance evaluations, provided feedback, and recognised top-performing team members.
- Resolved customer complaints and issues in a timely and satisfactory manner, maintaining high customer satisfaction ratings.
Store Manager
3g Mobile ltd
Blackpool, Lancs
04.2003 - 08.2007
- Successfully managed all aspects of store operations, including sales, customer service, and team management.
- Developed and implemented strategies to achieve store KPIs, resulting in a consistent increase in revenue and profitability.
- Led recruitment initiatives, conducting interviews, selecting qualified candidates, and providing comprehensive training programs.
- Implemented customer service measures to ensure customer satisfaction and loyalty, resulting in increased positive feedback and repeat business.
- Maintained visual merchandising standards, ensuring that the store presented a compelling and engaging shopping experience for customers.
- Led change management initiatives, effectively communicating and implementing company policies and procedures.
- Conducted regular stock and control audits, minimizing inventory discrepancies and optimizing stock levels.
- Monitored colleagues' sales and service performance, providing coaching and feedback to drive individual and team success.
- Encouraged a positive and collaborative work environment, promoting employee engagement, motivation, and professional development.
Assistant Department Manager
Morrison's
Blackpool, Lancs
03.1998 - 04.2003
- Successfully managed a team of 6 employees, ensuring high levels of motivation, performance, and productivity.
- Monitored and achieved departmental Key Performance Indicators (KPIs), consistently exceeding targets by implementing effective sales strategies.
- Led recruitment efforts, including sourcing and selecting candidates, conducting interviews, and onboarding new colleagues
- Developed and implemented a comprehensive rota and holiday planning system, ensuring adequate staffing levels to meet customer demands while minimising costs.
- Implemented stock control routines, including regular inventory checks, stock replenishment, and reducing shrinkage through effective loss prevention strategies.
- Collaborated with marketing and merchandising teams to plan and execute promotional activities, resulting in increased sales and customer engagement.
- Conducted performance evaluations, provided constructive feedback, and implemented training and development programs to enhance team performance.
- Maintained a safe and compliant work environment, ensuring adherence to health and safety regulations and company policies.
- Promoted positive relationships with suppliers, negotiating favourable terms and managing the timely delivery of goods.
- Handled customer complaints and resolved issues promptly and satisfactorily, ensuring customer satisfaction and loyalty.
Education
PERSONAL TRAINER LEVEL 3 DIPLOMA - Health and Fitness
CIMSPA & REPS
Preston, Lancashire 04.2023 - 05.2023
LEVEL 2 GYM INSTRUCTOR - Health and Fitness
CIMSPA & REPS
04.2023 - 05.2023
CPD PROPERTY INVESTMENT - Property
ASPIRE PROPERTY GROUP
11.2021 - 02.2022
GCSEs - Education
Palatine High School
09.1991 - 05.1995
Skills
- Communication
- Motivation and Leadership
- Problem Solving
- Growth Mindset
- Adaptability
- Resilience
- Relationship Building
- Decision Making
Timeline
Sales Executive
HPL Motors
04.2024 - Current
Fitness Coach
Everlast Gyms
06.2023 - 09.2023
PERSONAL TRAINER LEVEL 3 DIPLOMA - Health and Fitness
CIMSPA & REPS
04.2023 - 05.2023
LEVEL 2 GYM INSTRUCTOR - Health and Fitness
CIMSPA & REPS
04.2023 - 05.2023
CPD PROPERTY INVESTMENT - Property
ASPIRE PROPERTY GROUP
11.2021 - 02.2022
LEAD MANAGER
Tesco Extra
09.2007 - 04.2023
Store Manager
3g Mobile ltd
04.2003 - 08.2007
Assistant Department Manager
Morrison's
03.1998 - 04.2003
GCSEs - Education
Palatine High School
09.1991 - 05.1995
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