James Delves
Sutton,Surrey
Summary
Highly respected zookeeper with a history of customer service retail roles seeking an exciting opportunity to start a career in the travel industry. A strong history of consistently achieving targets in a variety of sectors, including those relating to sales and customer service.
Overview
12
12
years of professional experience
Work History
Zookeeper
Battersea Park Zoo
Battersea, London
11.2022 - Current
- Created new zookeeper experiences and marketing to increase revenue in this sector by 45%.
- Provided educational talks for increased public awareness on wildlife conservation, changing an average of 88% of people‘s opinions on conservation issues.
- Trained new staff members to uphold the high standards expected by management.
- Resolved customer complaints efficiently to enhance customer satisfaction.
- Assisted in the management of veterinary emergencies, providing timely care to animals.
- Completed daily animal husbandry to industry leading standards and keeping a cool temperament in challenging situations, resulting in being placed in charge in the managers absence.
Zookeeper
Hobbledown Farm & Zoo
Epsom, Surrey
07.2021 - 11.2022
- Hired after a few months of weekly volunteering due to work ethic and punctuality.
- Increased my world geography knowledge further by studying habitats for all species at the zoo.
- Learned how to provide a high level of care to a wide range of species on a daily basis.
- Studied behavioural observations to gain a deeper understanding of animal behaviour.
Click & Collect Manager
Morrisons Supermarkets
Sutton, Surrey
09.2019 - 11.2021
- Consistently achieved #1 store in London for my respective department, judged on a variety of numerical targets being hit.
- Had the lowest average wait times due to efficiently managed staff and organisational skills.
- Increased stock availability from 85% to over 95% and maintained this level during my tenure.
- Quickly resolved complaints with substituted items to maximise customer satisfaction.
Customer assistant
Londis
Banstead, Surrey
01.2013 - 08.2019
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Built a strong rapport with customers to ensure repeat business.
- Improved marketing and merchandise availability to boost sales.
Education
Bachelor of Science - Wildlife Conservation
University of Kent
Canterbury, Kent 09/2016 - 07/2019
Skills
- Customer service
- Strong geographical knowledge
- Awareness of tourism trends
- Sales expertise
- Hitting numerical targets
- Conflict resolution
- Mentoring and training
Languages
English
Native
Korean
Beginner
Timeline
Zookeeper
Battersea Park Zoo
11.2022 - Current
Zookeeper
Hobbledown Farm & Zoo
07.2021 - 11.2022
Click & Collect Manager
Morrisons Supermarkets
09.2019 - 11.2021
Customer assistant
Londis
01.2013 - 08.2019
Bachelor of Science - Wildlife Conservation
University of Kent
09/2016 - 07/2019
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