James Davies

Managed databases to assign tasks to trades, supervisors, and contractors efficiently.

Coordinated with various teams and contractors to manage work orders and implement changes.

Planned and programmed work for specific trades and coordinated with In-House Team and external contractors to ensure timely project completion.

Contributed technical planning support to Voids Contract Team as core member of Voids DLO team.

Liaised with tenants via phone and email, providing timely updates on appointments.

Discussed safety concerns with In-House team and departments to ensure compliance and safety protocols.

Managed high-volume inbound calls and emails regarding new and existing repairs, ensuring timely responses.

Facilitated communication with in-house teams and departments via phone and email to resolve customer queries.

Enhanced efficiency of high-volume contact service centre by engaging with customers and supporting team operations.

Booked and revised repair appointments for tenants with council properties.

Processed rent and service payments, including pest control for tenants.

Coached new starters and set up workstations.

Managed office administration duties to ensure efficient workflow. and updated spreadsheet entries regularly.

Processed marketing data entry tasks, ensuring accuracy and timely completion to support project needs.

Maintained spreadsheets by checking fields, formatting, and data consistency.

Sorted and filed documents systematically to enhance record accessibility and organization.

Answered inbound calls and passed messages promptly to colleagues.

Completed temporary assignment at a marketing firm, assisting with various projects. Employed by Acorn Recruitment.

Promoted national products through strategic outbound calls via a dialler system.

Made outbound calls to prospective customers using CRM/dialler systems in a fast-paced environment.

Managed call schedules to consistently meet targets while maintaining strong timekeeping.

Resolved customer concerns with patience and professionalism to improve outcomes.

Built strong client relationships to enhance communication and trust, leading to quicker debt relief outcomes.

Coordinated with cross-functional teams to resolve complex customer inquiries, providing second-line support effectively.

Managed high volume of calls and emails from customers and companies regarding debt management plans, ensuring timely resolution of inquiries.