James David Holder
Leonard Stanley Stonehouse,Gloucestershire
Summary
Dedicated and proactive professional with a strong background in retail, possessing a full UK driving licence and own transport. Demonstrates exceptional customer service skills, efficient organisation, and attention to detail. Known for being a quick learner, hardworking, and reliable with a positive attitude. Competent team player with great communication skills and a caring personality. Experienced in POS operation, and maintaining store appearance. Holds First Aid certification and excels in task prioritising and knowledge sharing. Committed to continuous learning and career growth within the retail and customer service industry.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Team Member
Gloucester Services Farm Shop
Gloucester, Gloucestershire
11.2022 - 06.2024
- Working on the till
- Serving customers
- Also working on the shop and helping the team with stock replenishment and date rotation
- Providing excellent customer service
Customer Assistant
BP Hardwicke
05.2017 - 11.2022
- My role involved serving customers, assisting with any queries, dealing with fuel cards
- Also releasing pumps, stock replenishment, keeping the shop well stocked, clean and tidy and well presentable
- Going the extra mile for the customers and exceeding expectations
Customer Assistant
B&Q Cheltenham
05.2014 - 05.2017
- Serving customers completing refunds and returns and putting stock away
- Caring for plants and flowers in the garden centre
Sales Assistant – Customer Services
Asda Cheltenham
05.2011 - 05.2014
- Looking after the checkouts, using the kiosk and supporting colleagues on the department
- Dealing with customer queries
Sales Assistant
Sainsbury's Supermarkets Ltd
Gloucester
01.2008 - 04.2011
- General sales assistant main responsibilities were to operate the tills, helping customers pack, dealing with customer enquiries
- This role was a multi-tasking role and there were times that I would be required to work on other departments for example restocking the chillers and fruit and veg department
Asda Superstores Ltd
Gloucester
10.2004 - 11.2006
- Duties – using the till, packing for customers, doing refunds on the customer service desk and dealing with complaints and Damaged Goods
Education
GCSEs -
Maidenhill School
Stroud, Gloucestershire 09.1994 - 07.1998
First Diploma - Health and social care
Gloscat
Gloucester, GloucestershireGNVQ - Health And Social Care
Gloscat Gloucester
GloucesterIntroduction to Manuel Handling, Basic food hygiene, First aid trained, Smiths driver training course cpc module
Skills
- Own transport
- Quick learner
- Hard worker
- Positive attitude
- Self-motivated
- Great communication skills
- Hardworking
- Reliable
- Competent team player
- Caring personality
- Brand ambassador
- Good interpersonal skills
- Brilliant customer service skills
- Proactive
- Keen to learn new skills
- Flexible
- Punctual
- Self-motivation
- Proactive initiative
- Knowledge sharing
- Task prioritising
- First Aid certification
- Efficient organisation
- Identification checks
- Store appearance upkeep
- Merchandise display development
- Bagging efficiency
- POS operation
- Customer relations
- Attention to Detail
Personal Information
Nationality: British
Custom
- Cooking and baking
- The outdoors, camping and DIY
- Animals and wildlife
- Gardening
- Being out and about
- Driving
- Going to the gym and swimming
- Spending time with family and friends
- Helping people
Affiliations
- Gaming
- Football
- Keeping Fit
- Cars
- Gardening
- Cooking And Baking
Timeline
Team Member
Gloucester Services Farm Shop
11.2022 - 06.2024
Customer Assistant
BP Hardwicke
05.2017 - 11.2022
Customer Assistant
B&Q Cheltenham
05.2014 - 05.2017
Sales Assistant – Customer Services
Asda Cheltenham
05.2011 - 05.2014
Sales Assistant
Sainsbury's Supermarkets Ltd
01.2008 - 04.2011
Asda Superstores Ltd
10.2004 - 11.2006
GCSEs -
Maidenhill School
09.1994 - 07.1998
Introduction to Manuel Handling, Basic food hygiene, First aid trained, Smiths driver training course cpc module
First Diploma - Health and social care
Gloscat
GNVQ - Health And Social Care
Gloscat Gloucester
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