James Date
Cardiff
Summary
Highly motivated professional with a strong background in operational performance and process improvement. Demonstrates expertise in performance management, customer service, and finance, consistently achieving KPIs while ensuring safety compliance. Skilled in risk assessment and mitigation, with a proven track record of building effective operational procedures. Committed to driving continuous improvement and operational excellence.
Overview
7
7
years of professional experience
Work history
Operations manager
Cardiff Council
Cardiff, Cardiff
06.2025 - Current
- Analysed performance metrics, identified areas for improvement in operations management.
- Streamlined supply chain processes to reduce procurement cycle time.
- Identified bottlenecks, implemented solutions, increased productivity.
- Reduced overhead costs through efficient resource allocation and budget management.
- Regular communication and dialogue with councillors, members of parliament and frontline service users to trouble shoot problems, proactively resolve complaints and ensure collections performed correctly
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
Operational Performance Leader
Royal Mail
09.2023 - 03.2024
- As an Operational Performance Leader at Royal Mail, I am responsible for ensuring the efficient and effective operation of the company.
- I oversee and manage the performance of delivery offices, ensuring that targets are met and exceeded.
- I analyze performance data and identify areas for improvement, implementing strategies to enhance operational efficiency and customer satisfaction.
- Additionally, I collaborate with cross-functional teams to develop and implement process improvements and drive continuous improvement initiatives.
Delivery Office Manager
Royal Mail
Cardiff
06.2019 - 08.2023
- During my time as Delivery Office Manager at Royal Mail, I was responsible for overseeing the operations of the delivery office.
- I managed a team of employees, ensuring that all deliveries were made efficiently and on time.
- I implemented processes and procedures to optimize delivery routes and improve efficiency, whilst managing weekly, monthly and yearly office budgets and payroll for upwards of 120 employees on a weekly basis.
- Additionally, I handled customer inquiries and resolved any issues or complaints to ensure customer satisfaction.
Education
Management and health and safety
External training provider
CardiffSkills
- Operational Performance
- Process Improvement
- Performance Management
- Customer Service
- Finance
- KPI achieving
- Safety Compliance
- Highly motivated
- Risk assessment and mitigation
- Building operational procedures
Personal Information
Title: Operational Performance Leader
Custom
- Sports
- Socialising
- Home décor and renovations
Timeline
Operations manager
Cardiff Council
06.2025 - Current
Operational Performance Leader
Royal Mail
09.2023 - 03.2024
Delivery Office Manager
Royal Mail
06.2019 - 08.2023
Management and health and safety
External training provider