James Crompton
Hadfield,DBY
Summary
Offering strong problem-solving abilities and knack for delivering excellent customer service. Knowledgeable about troubleshooting hardware and software issues, with solid understanding of basic IT support functions. Ready to use and develop communication, technical, and teamwork skills in a IT Service Desk Technician role.
Overview
8
8
years of professional experience
Work history
Helpdesk Support Analyst
Student Roost
Home based
01.2022 - Current
- Managed and prioritised helpdesk tickets to ensure timely resolution of user issues.
- Supported IT infrastructure to maintain system reliability and uptime.
- Installed, configured, and supported end-user hardware and software, including laptops and phones.
- Administered Microsoft 365 and Office services, supporting users and day-to-day operations.
- Set up and supported meetings and video conferencing systems, ensuring reliable collaboration.
- Contributed to migration of endpoint management to Microsoft Intune, including compliance policies, configuration profiles, and security baselines.
- Implemented Windows Autopilot to improve hardware provisioning efficiency.
- Coordinated device deployments, onboarding, and refresh cycles.
- Delivered post-deployment support and maintained IT documentation.
Agent Sales Coordinator
Student Roost
National
07.2020 - 01.2022
- Liaised with student accommodation agents to generate sales across the portfolio.
- Completed day-to-day administrative tasks, such as distributing pending offer reports and communicating changes to bookings with properties.
- Resolved conflicts and issues raised by agents in a timely manner.
- Participated in regular team meetings to communicate actions.
- Advertised and marketed incentives and offers available to students through agents.
- Identified self-development opportunities.
Early Release Agent
Student Roost
National
04.2020 - 12.2020
- Coordinated responses between senior management teams and property teams.
- Communicated with students and their families to address and resolve concerns in a timely manner.
- Met targets and deadlines.
- Exercised sound judgement around sensitive issues highlighting any mitigation for early release.
- Built files of evidence to present to senior management.
- Fostered positive colleague relationships through effective communication and training.
- Coordinated and managed a team of up to 8 people.
Customer Service Advisor
Student Roost
York, North Yorkshire
04.2018 - 03.2021
- Answered customer requests in an approachable and confident manner.
- Carried out day-to-day administrative duties accurately and efficiently.
- Worked effectively on sales which resulted in property selling out two years consecutively.
- Maintained operational standards by completing all e-learning activities in a timely manner. In addition to seeking opportunities for self-development.
- Upheld health and safety, and security as a core component of working.
- Organised events to engage with students to establish and develop relationships, and encourage rebooking due to student satisfaction levels.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Took the initiative to organise a charity donation recycling project that was individually managed on site.
- Received positive feedback from students in the recent customer survey, who described me as friendly and helpful.
Education
Bachelor of Arts - Youth and Community Work
York St John
York11.2017
Skills
- Problem solving
- Strong customer service orientation
- Written and verbal communication skills
- Motivational team player
- Microsoft office suite proficiency
- Service-Oriented mindset
- IT support experience
- Remote desktop assistance
Accomplishments
Property Team of the Year Runner-Up 2018
Property Team of the Year Runner-Up 2019
Outstanding Commitment Award 2021
Values Award 2023
Support Team of the Year 2024
References
References available upon request.
Timeline
Helpdesk Support Analyst
Student Roost
01.2022 - Current
Agent Sales Coordinator
Student Roost
07.2020 - 01.2022
Early Release Agent
Student Roost
04.2020 - 12.2020
Customer Service Advisor
Student Roost
04.2018 - 03.2021
Bachelor of Arts - Youth and Community Work
York St John