James Cox
Lancaster,Lancas
Summary
Dedicated with a strong foundation in customer service excellence and salesmanship, adept at fostering positive customer relations and enhancing satisfaction. Proficient in payment processing, change giving, and order taking, with a proven ability to upsell effectively. Skilled in restocking inventory, order packing, and providing timely customer assistance to ensure seamless operations. Committed to punctuality and delivering exceptional service while contributing to organisational success.
Overview
2
2
years of professional experience
Work History
Team member
Haven Holidays Marton Mere Burger King
Blackpool, Lancashire
07.2022 - 04.2024
- Greeted each customer warmly, creating a friendly shopping environment.
- Processed payments swiftly for improved customer experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Resolved customer complaints professionally leading to higher retention rates.
- Communicated product information to customers, driving informed purchases.
- Handled high volumes of transactions during holiday seasons efficiently.
- Maintained clean and organised workspace to ensure efficient service.
- Assisted customers with enquiries to enhance their shopping experience.
- Managed queue effectively during peak hours for seamless checkout process.
Education
Master of Science (in progress) - Biology
Lancaster University
Lancaster 09.2024 -
Skills
- Punctuality
- Salesmanship
- Payment Processing
- Change giving
- Upselling and cross-selling
- Customer relations
- Order taking
- Customer assistance
- Restocking inventory
- Order packing
- Customer service excellence
Timeline
Master of Science (in progress) - Biology
Lancaster University
09.2024 -
Team member
Haven Holidays Marton Mere Burger King
07.2022 - 04.2024
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