James Cornwall-Jones
Looking For Work
Battersea
Summary
Recent graduate with diverse experience across roles. Seeking graduate opportunities in Administration or Receptionist positions. Strengths in customer-oriented and dynamic roles, demonstrating exceptional interpersonal skills. Passionate about providing top-notch service and connecting with others. Eager to contribute talents to a team-oriented environment that values professionalism and excellence.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Customer Services Assistant (seasonal)
Pines and Needles
11.2024 - 12.2024
- Daily duties consisted of monitoring live chat, using UserVoice (customer service inbox) to contact customers and help solve their queries, taking inbound phone calls and helping customers out over the phone. solved between 20-30 queries a day.
- Purpose was to help sell Christmas trees and accessories, and help customers make purchases, Provided information and advice on in-person stores. In peak period, took between 10-15 store related calls a day.
- This role required a deep understanding of products and services, and how to resolve customer issues, it also taught how to use the company’s CRM software and other customer service software tools
Bartender
The Dutchess Belle
09.2024 - 10.2024
- Served up to 500 drinks a day to customers, the pub could often be very hectic, so it was important to be good at multitasking and good with people.
Tesco Colleague (shopfloor)
Tesco express
08.2023 - 01.2024
- Due to working at an express store I fulfil a variety of roles. The three most significant are shopfloor, tills and deliveries.
- For shopfloor I worked as part of a team to ensure that the shelves are always stocked. Which required knowledge of what stock is likely to be depleted quickly (e.g Alcohol on the weekends), and I thrived working as part of a small team in order to hit our daily targets.
- For the tills good customer service is essential, as interacting with members of the public it is essential to remain polite and maintain a professional and personable demeanour.
- I have an intricate understanding or legal processes such as challenge 25 which are in place to protect the business and in some cases public safety, which allows me to excel in this position.
- Deliveries requires good communication and teamwork as delivery cages are large, heavy and delivery tippers must coordinate to avoid injury.
Bartender (3-4 days a week)
The Rookery
07.2022 - 08.2022
- Served drinks to customers
- I was entrusted with opening and closing the bar being the only person working, I was comfortable taking responsibility for the entire bar during these times
Human Resources Associate (part-time 25 hrs per week)
Generation UK & I
04.2021 - 09.2021
- I was the first Kickstarter nestled within the Career Support sub team at Generation, requiring me to be flexible and adaptable, and I was praised multiple times for my can-do attitude and ability to adapt to working from home and at the office
- Oversaw eligibility checks for people coming onto the Career Support timeline, then I took charge of carrying out staff DBS checks, both of which required discretion and maturity when dealing with private information
- A few months into my role a new Kickstarter was added to the team, I worked alongside my line manager to onboard them efficiently and helped them adjust to the team using my own experience as a new starter
- The COO delegated the task of creating a visual pipeline to be used in marketing Career Support to potential applicants, as well as for onboarding any future new starters within Career Support
Customer Team Member (Part time)
The Co-op
02.2018 - 06.2019
- I represented the business at the checkouts and stocked shelves, I earned praise for my enthusiasm and helpfulness from both customers and staff
- I often took charge of my main department in running the shift
- I also took responsibility to provide crime reports, making sure that any incidents of shoplifting or antisocial behaviour were reported
Education
BSc (Hons) - Psychology
University of East Anglia
09.2020 - 07.2024
City & Guilds Level 1 VRQ - Customer Service
Resurgo Trust, Spear Programme
01.2018 - 02.2018
BTEC - Level 3 in Business & Enterprise
Lambeth Academy
01.2011 - 01.2017
Skills
Interpersonal skills
Organisational skills
Motivated self-starter
Computer literacy (Word/Excel/PowerPoint/Teams)
Live chat support
Complaint handling
CRM software
Data entry
Complaint resolution
Problem-solving skills
Voluntaryexperience
- Enactus - Souls team, Team Member, 07/01/22, 09/30/22, Worked in all areas, had the largest impact on designs.
- Food bank volunteer at St Mark’s church, Volunteer, 03/01/18, 05/31/18, Secured equipment for the foodbank, aided both the foodbank and the Cooperative.
Timeline
Customer Services Assistant (seasonal)
Pines and Needles
11.2024 - 12.2024
Bartender
The Dutchess Belle
09.2024 - 10.2024
Tesco Colleague (shopfloor)
Tesco express
08.2023 - 01.2024
Bartender (3-4 days a week)
The Rookery
07.2022 - 08.2022
Human Resources Associate (part-time 25 hrs per week)
Generation UK & I
04.2021 - 09.2021
BSc (Hons) - Psychology
University of East Anglia
09.2020 - 07.2024
Customer Team Member (Part time)
The Co-op
02.2018 - 06.2019
City & Guilds Level 1 VRQ - Customer Service
Resurgo Trust, Spear Programme
01.2018 - 02.2018
BTEC - Level 3 in Business & Enterprise
Lambeth Academy
01.2011 - 01.2017
Similar Profiles
PRINCESS CHUKWUPRINCESS CHUKWU
Customer Service at Pines and NeedlesCustomer Service at Pines and Needles
Devin Gabriel MarquezDevin Gabriel Marquez
Volunteer at City of Needles Recreation CenterVolunteer at City of Needles Recreation Center
Jill E. MorganJill E. Morgan
Bartender-Food Service at Pine Needles Lodge and Golf ClubBartender-Food Service at Pine Needles Lodge and Golf Club
Julia FewlassJulia Fewlass
Server at Inception GroupServer at Inception Group
Mariana Benjamin PizzoMariana Benjamin Pizzo
Client Advisor at Pucci - LVMHClient Advisor at Pucci - LVMH