James Cooper
Sowerby Bridge,West Yorkshire
Summary
Results-driven professional with expertise in training and mentoring, performance goals, and time efficiency. Demonstrates exceptional skills in market analysis, new business acquisition, and cost management to drive organisational growth. Adept at networking, client engagement, and relationship-building to foster long-term partnerships. Proficient in sales and market development, negotiation expertise, and budget control while leveraging creative thinking and emotional intelligence to achieve strategic objectives. Committed to people development and enhancing team performance through innovative approaches.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Development manager
Covers 33 Ltd
Ripponden, West Yorkshire
06.2014 - Current
- Expanded and developed a small business at the heart of the Vinyl Record Industry into the leading supplier of vinyl accessories and packaging in the UK and beyond.
- Worked closely with senior executives at record pressing plants and record labels to store owners and end consumers.
- Oversaw a 21% increase in e-commerce sales.
- Executed research initiatives to create new products and processes
- Achieved stakeholder buy-in through effective presentation of project benefits
- Secured new client leads to drive revenue growth and enhance overall profitability
- Reported directly to the business owners on the latest research on market insights, industry trends and expansion opportunities.
- Carried out performance reviews to drive continuous improvement and foster employee growth
- Assessed training needs and delivered coaching to address skill and knowledge gaps
- Oversaw record-keeping for the company's long-term planning, ensuring accuracy, accessibility and security.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
Customer service advisor
Lloyds Banking Group
Halifax, West Yorkshire
09.2010 - 07.2011
- Logged customer complaints accurately, and expedited corrective actions effectively.
- Monitored team's adherence to company policies, and promoted a collaborative work environment.
- Resolved pressing customer issues, and ensured repeat business.
- Escalated complex issues in line with internal best practices for swift resolution.
- Offered detailed advice on product and service benefits.
Education
Bachelor of Arts - Politics and Modern History
University of Manchester
Manchester 09.2011 - 05.2014
A-Levels - Drama, History and English Language
Rishworth School
Rishworth, Calderdale 09.2003 - 07.2010
Skills
- Training and mentoring
- Performance goals
- Time efficiency
- Market analysis
- New business acquisition
- Cost management
- Networking ability
- People development
- Client engagement
- Sales and market development
- Relationship-building
- Negotiation expertise
- Budget control
- Creative thinking
- Emotional intelligence
Affiliations
- Rugby Union Player
- Cricketer
- Politics and modern History
Timeline
Development manager
Covers 33 Ltd
06.2014 - Current
Bachelor of Arts - Politics and Modern History
University of Manchester
09.2011 - 05.2014
Customer service advisor
Lloyds Banking Group
09.2010 - 07.2011
A-Levels - Drama, History and English Language
Rishworth School
09.2003 - 07.2010
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