James Conville

Processed and authorised cases daily, responded to members' queries and paid pensions. Participated in team meetings. Met daily and monthly targets to maintain compliance.

used computers for various applications regarding database management and processing. emphasise product features for cross selling opportunities for KPIs. Answer members queries and provide excellent customer service ofr customers fo the bank. During my time i was put as quality champion for my team which meant i had to attend weekly meetings maintain 100% quality and provide feedback to team members on their calls

monitor sales and patterns to ensure maximum profits, inventory stock and complete weekly order forms to maintain competent stock levels. Complete staff 4 weekly rota, estimate consumer demand and merchandise coproducts accordingly. assign employees to specific duties, enforce health and safety rules and regulations throughout store. Plan Weekly budgets. keep records of staff files and sickness. Co-ordinate advertising campaigns throughout the year i.e.ummer winter sales and run store on daily basis.

Cashier duties, stocking shelves, helping plan campaigns for sales and general upkeep of department assigned to.

Developed work instructions for team adherence.
Supported team in achieving daily targets.
Trained new and existing staff members.
Compiled daily reports to monitor KPI compliance.
Facilitated team meetings to communicate essential information.
Assisted teams with inquiries regarding processes and cases.

• Delivered weekly reports to management, supporting smooth-running administration systems and aiding efficiency improvements.
• Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
• Planned and coordinated internal and external business meetings, developing and distributing bespoke agendas.