JAMES CLARKE
Senior Advisor/ Sales Ops Looking For Account Managment Roles.
Downham Market,Norfolk
Summary
Key accounts based Service Advisor offering expertise in building partnerships, retaining accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic operative with experience encouraging client communication to achieve significant growth using proven strategies. Proficient in product monetization and mobilization approaches to boost long-term revenue generation. Looking to move into dedicated Account Management roles.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Sales Operations (Ministry of Defense)
BOXXE
York (Remote), Yorkshire
08.2021 - 05.2022
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Developed solutions to sales challenges and maximized business opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recommended sales strategies for improvement based on background knowledge and competitor analysis.
Senior Service Advisor
Buddi
Rickmansworth
09.2019 - 06.2020
- Integral in securing high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Successfully retained a vital UK based contract in conjunction with Business Development/ Account Management
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Executed and devised business development strategies to attract and acquire new clients using content marketing and networking.
- Given new additional responsibilities including the training and development of new Customer Service Assistants and Data Entry Officers.
- Called existing and prospective customers to evaluate desires and offer new products and services.
- Liaised and shared duties with Account Managers to service the contract and improve bottom line
- Providing training to overseas support staff during the pandemic crisis in multiple time zones.
Service advisor
Buddi
Rickmansworth
12.2018 - 09.2019
- Served as the only source of technical support, sales optimization and customer service for the MOPAC contract (Account Management duties).
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Promoted to this position from my position as Field Officer after showing great care and consideration whilst performing my duties. This was while representing the company during their pilot programs in London for the Mayoral Office of Policing and Crime.
- Sent abroad to train new Service Advisors in Atlanta, USA, after only a few months on the team, this was during my probationary period which was ended upon my return. Credited for my leadership and exemplary conduct
- This unique brand of client/customer service included high-pressure situations such as the live interpretation of GPS location data to police to aid in the location and arrest of high-profile offenders
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
CO FOUNDER/ OWNER
STONXMUSIC
04.2020 - Current
- Managing day-to-day business operations.
- Introducing new methods, practices and systems to reduce turnaround time on mixing and mastering services.
- Providing elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Frequently studying the market to keep abreast of new industry trends.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Fully trained in Facebook and Google advertising.
- Trained in Photoshop/Gimp Photo Editing Suites
- Oversaw Profitable releases on Spotify and other digital outlets
- Oversaw business budget planning, administration and accounting.
Education
Bachelor of Science - Music Technology
The University of Hull
Scarborough 09.2010 - 07.2013
BTEC NATIONAL DIPLOMA - MUSIC TECHNOLOGY
Amersham & Wycombe College
Amersham 09.2007 - 07.2009
Skills
- New account creation
Accomplishments
Telephone Befriending Support Volunteer for Bucks Mind (Mental Health Charity):
Numerous people assisted during difficult and challenging times.
Timeline
Sales Operations (Ministry of Defense)
BOXXE
08.2021 - 05.2022
CO FOUNDER/ OWNER
STONXMUSIC
04.2020 - Current
Senior Service Advisor
Buddi
09.2019 - 06.2020
Service advisor
Buddi
12.2018 - 09.2019
Bachelor of Science - Music Technology
The University of Hull
09.2010 - 07.2013
BTEC NATIONAL DIPLOMA - MUSIC TECHNOLOGY
Amersham & Wycombe College
09.2007 - 07.2009
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