James Clark
Plymouth,Devon
Summary
Customer-oriented with experience in the service industry. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons, passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in both small and large establishments. Great knowledge of the preparation and sale of alcoholic beverages, food service, bar operations and procedures and licensing laws.
Overview
13
13
years of professional experience
Work History
Assistant Manager
The Kings Arms
Blandford Forum, Dorset
01.2020 - 09.2023
- Promoted menus and events on company social media accounts.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Oversaw line cleaning and cellar management.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Bar manager
Grenfell Arms
Maidenhead, Windsor and Maidenhead
11.2015 - 01.2020
- Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
- Set dining tables to prepare for diverse types of events, following strict service standards.
- Kept adequate inventory levels of wet, dry and other items needed for daily operations.
- Oversaw training of the team in proper customer service techniques to deliver a high-quality patron experience.
- Interviewed, hired, and trained staff on best bar practices, maintaining highly efficient service teams.
Assistant manager
The Golden Cross, Colnbrook
Colnbrook, Slough
06.2010 - 10.2015
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Trained staff on best practices to achieve optimal productivity.
- Built customer relationships with consultative sales approach.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
Bar team member - Part Time
Ye Olde White Hart, Spirit Group Pub Co
Frimley, Surrey
09.2009 - 05.2010
- Collected cash payments, processing and providing correct change and receipts using Zonal POS systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
Billing and accounting assistant
Beaumont Estate, Principal Hotels
Old Windsor, Windsor and Maidenhead
06.2009 - 05.2011
- Participated in monthly, quarterly and annual audits.
- Answered calls regarding accounts and made necessary adjustments and payments.
- Prepared client billing under guidance from the financial controller
- Preparation of Client invoices, liaising with the sales and event executives, reviewing invoices for accuracy and correcting any errors ensuring zero loss in revenue.
- Interpreted and applied accounting policies, rules and regulations to confirm compliance with applicable standards.
Receptionist
Beaumont Estate, Principal Hayley
Old Windsor, Windsor and Maidenhead
11.2007 - 06.2009
- Handled customer payments and updated reservations with Opera PMS.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Greeted guests and facilitated check-in and check-out procedures.
- Achieved 5-star reviews by delivering outstanding customer service.
- Addressed questions and escalated any issues or complaints to management when necessary
- Collaborated with housekeeping and maintenance to address needs of guests.
Bar supervisor
The Green Man, Spirit Pub Co
Euston, London
06.2006 - 11.2007
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Bar team member
The Hatchet, Spirit Group Pub Co
Newbury, West Berkshire
03.2004 - 06.2006
- Prepared mixed drinks, poured wine, beer and non-alcoholic beverages efficiently maximising speed of service without compromising guest experience
- Verified guest ID following challenge 25 guidance.
- Collected card and cash payments, processing and providing correct change and receipts using Zonal POS systems.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
GCSEs -
St Bartholomew's School
NewburySkills
- Attentive customer service
- Drinks upselling
- Suggestive selling
- Beer, wine and cocktail service
- Hospitality expertise
Timeline
Assistant Manager
The Kings Arms
01.2020 - 09.2023
Bar manager
Grenfell Arms
11.2015 - 01.2020
Assistant manager
The Golden Cross, Colnbrook
06.2010 - 10.2015
Bar team member - Part Time
Ye Olde White Hart, Spirit Group Pub Co
09.2009 - 05.2010
Billing and accounting assistant
Beaumont Estate, Principal Hotels
06.2009 - 05.2011
Receptionist
Beaumont Estate, Principal Hayley
11.2007 - 06.2009
Bar supervisor
The Green Man, Spirit Pub Co
06.2006 - 11.2007
Bar team member
The Hatchet, Spirit Group Pub Co
03.2004 - 06.2006
GCSEs -
St Bartholomew's School
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