James Charles
London
Summary
Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments. Ready to use and develop skills in strategic planning, communication, and resource management in a general/operational management role.
Overview
9
9
years of professional experience
Work history
General/Operations Manager
Colour Factory
London
05.2020 - 01.2026
- Leading a team (40+) to achieve and adhere to business objectives on time, within budget constraints and adhering to company ethos.
- Negotiated contracts with suppliers, brands for cost-effective procurement of resources.
- Nurtured a culture of continuous learning, accountability which improved workforce competency levels.
- Managed food vendor relationships to ensure timely delivery of services.
- Encouraged innovative and critical thinking within the team, fostering an environment of growth and development.
- Directed safety protocols implementation to create safer workplace conditions.
- Improved operational efficiency by streamlining processes and implementing strategic plans (venue policies, egress policies, security and on the night staff practices).
- Managed inventory efficiently to minimise stockouts and overstock situations (developed par levels for Summer/Winter)
- Developed risk mitigation strategies, ensured business continuity during crises (egress plans, fire and Martyn's law training)
- Monitored health and safety measures for guaranteed compliance.
- Streamlined processes to improve and optimise office operations.
- Coordinated hiring, recruitment and training strategies to build a successful operational team.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Improved staff retention with robust HR policies, procedures also cultivating an environment where staff felt valued and heard.
Assistant manager
German Kraft Beer
London
03.2019 - 04.2020
General manager
Sebright Arms
London
11.2018 - 03.2019
General manager
Birthday's Dalston
London
04.2018 - 11.2018
Assistant manager
The Old Blue Last
London
05.2017 - 04.2018
Education
Bachelor of Arts - Textile Design
London Metropolitan University
London, England 2014 - 2027
Foundation Degree in Arts -
University of the Arts London
London, England 2013 - 2014
References
References available upon request.
Timeline
General/Operations Manager
Colour Factory
05.2020 - 01.2026
Assistant manager
German Kraft Beer
03.2019 - 04.2020
General manager
Sebright Arms
11.2018 - 03.2019
General manager
Birthday's Dalston
04.2018 - 11.2018
Assistant manager
The Old Blue Last
05.2017 - 04.2018
Bachelor of Arts - Textile Design
London Metropolitan University
2014 - 2027
Foundation Degree in Arts -
University of the Arts London
2013 - 2014