James Chapman
Glasgow
Summary
Extensive experience in the retail sector with a strong focus on customer service and communication. Proven leadership abilities complemented by excellent analytical skills. Committed to team success and enhancing customer experiences. In relocating to Arran, I hope for new challenges in a new environment.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Store Manager
Sainsbury's
Lenzie
11.2024 - Current
- Managed efficient store launch in a new location, working with Project Managers and local officials, ensuring exceptional service from day one.
- Developed and trained new team members, providing feedback and support for skill enhancement.
- Utilised expertise of other managers to enhance operational efficiency in early months of opening the new store.
- Created supportive work environment, through communication and constructive feedback, resulting in improved individual and team performance.
- Achieved 9.3% sales increase against budget within initial trading months.
- Achieved the best ranking for convenience commercial results in the region for both inputs and outputs.
- Led the Making it Better Together initiative in the region, keeping communication with colleagues open which helped to foster a trusting and positive environment.
- Led Argos Click and Collect for the region, ensuring processes were followed by all stores and delivered training to stores when needed, allowing a new part of the business to grow and succeed.
Customer and Trading Manager
Sainsbury's
Various Stores
01.2012 - 11.2024
- Training and upskilling a team of 150+ colleagues, instilling them with a passion for their role, whilst continually monitoring training needs through reports and observations. Ensuring that customer service met excellent standards at all time.
- Payroll functions using Kronos and UKG Pro program, processing holidays, absences and reacting to labour forecasts and budgets, creating/managing both colleague and management schedules.
- Completing health and safety checks, ensuring compliance with Trading, Licensing and Right To Work legislation.
- Excellent organisational and multitasking skills to ensure day-to-day operations ran smoothly, dealing with customer queries, occasional complaints and any adverse, emergency situations that may arise, but always with a smile.
- Continually monitoring sales reports and identifying trends and opportunities to improve sales. Merchandising store in line with these trends.
- Using reporting tools to uncover any shrinkage issues, investigation and correction of both positive and negative shrink. Implementing processes among managers and colleagues that minimise shrinkage.
- Excellent communication skills to give quick handovers to other managers, delegate tasks efficiently and clearly to colleagues.
- Daily use of MS office, including Word, Excel, Teams, PowerPoint and Outlook.
Education
Eyemouth High School
01.2008 - 01.2011
Skills
- Excellent communicator and competent leader
- Strong learning agility
- Good analytical and planning skills
- Diligent and hardworking, with accuracy and attention to detail
- Excellent problem analysis and sense of judgement
- Personal Licence holder
- First Aid Trained
- Retail software usage
- Microsoft Office proficiency
Hobbies
I am passionate about all things outdoors - running, hiking, and camping.
References
- Steven Steel, Store Manager, Sainsbury's Buchanan Galleries - Steven.Steel@sainsburys.co.uk
- Sarah Brown, Area Manager, Sainsbury's - Sarah.Brown@sainsburys.co.uk
Timeline
Store Manager
Sainsbury's
11.2024 - Current
Customer and Trading Manager
Sainsbury's
01.2012 - 11.2024
Eyemouth High School
01.2008 - 01.2011