JAMES CECIL

• Achieved 80+ property instructions within the first year, contributing significantly to branch growth and revenue.
• Generated new business opportunities and established strong landlord relationships, enhancing fully managed and rent collection services.
• Conducted property valuations and client meetings, securing client trust and increasing new instructions.
• Upsold additional services including landlord protection, deposit schemes, inventories, and property visits, contributing to revenue growth.
• Used database systems and lettings software to manage client records, track leads, maintain property information, and support business development activity.
• Awarded Best Newcomer, Best New Business Partner of the Month, and part of the Best Lettings Team of the Year.

• Collaborated with team to achieve sales targets, contributing to overall team success.
• Identified and pursued new market opportunities across diverse locations, utilising language skills to enhance communication with clients.
• Actively listened to customers to fully understand requests and address concerns.
• Promoted urbanisation projects, showcasing benefits to potential clients and stakeholders.
• Identified issues, analysed information and provided solutions to problems.

Honoured as "Top negotiator of the month for King's Group" on six occasions within one year.

• Handled high volume of enquiries, utilising verbal communication skills to enhance customer service, scheduling viewings and negotiating rental agreements using in-house rental programmes.
• Demonstrated trustworthiness and strong teamwork skills.

• Greeted and engaged potential customers, demonstrated and explained product features to inspire purchasing decisions.
• Ensured safety and functionality of store environment, maintained up-to-date knowledge of product offerings and market trends.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Kept shelves neat, clean and organised through visual merchandising.
• Handled customer enquiries, providing prompt responses to questions about products and services.

• Serving customers, working in a fast pace environment, handling big orders, being efficient and effective, ensuring punctuality, loyalty and focusing on customer service skills.