James Carpenter

• Oversee maintenance for a portfolio of ~190 properties, ensuring prompt issue resolution and cost-effective solutions
• Provide troubleshooting advice to tenants to minimise unnecessary call-outs
• Coordinate daily with contractors and tradespeople to manage repairs and scheduled works
• Maintain clear communication with landlords and tenants, ensuring updates at every stage
• Manage compliance: schedule Gas Safe and EICR inspections, check smoke/CO alarm functionality, and liaise with building management companies
• Support and guide fellow property managers as a senior team member, ensuring consistency and quality across portfolios

• Maintained accurate records in property management systems
• Drafted tenancy agreements and coordinated referencing
• Provided daily administrative support to Property Managers
• Handled communication with tenants, contractors, utility providers, and local authorities
• Scheduled and managed inspection and testing visits
• Updated lettings and rental data to ensure system accuracy
• Assisted with check-ins, check-outs, and property inspections
• Delivered high-level customer service to applicants and residents

• Provided technical support and workflow management for editing and sound studios
• Coordinated with external agencies during emergencies, ensuring smooth resolution
• Followed strict safety protocols and compliance procedures
• Monitored and maintained control room equipment to enhance operational efficiency
• Troubleshot technical issues promptly to minimise disruptions
• Collaborated effectively with team members to meet production goals
• Assisted in training new operators, contributing to team development