James Bulloch
Clydebank,Clydebank
Summary
Organised Team Leader with over a decade of retail experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work history
Team leader
Co-op Food
Glasgow , Glasgow City
2015.08 - Current
- Fostered a high-performing environment to drive productivity and quality.
- Improved customer satisfaction through close collaboration with the team.
- Encouraged open communication, fostering a positive work culture.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Increased team cohesion by implementing regular feedback sessions.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Led shifts and motivated team to drive sales.
- Supported new hires through onboarding process for speedy and successful training.
Education
Bachelor of Arts - English Literature
The Open University
Glasgow 2021.09 -
SVQ Level 5 - Retail Skills
Modern Apprenticeship
Glasgow, Glasgow City 2018.08 - 2019.08
Higher National Diploma - Marketing
City of Glasgow College
Glasgow 2015.09 - 2017.05
Skills
- KPI analysis
- Team Leadership
- Mentoring and coaching
- Customer focus
- E-commerce expertise
- Inventory management
- Loss prevention
Affiliations
- Reading
- Writing
Timeline
Bachelor of Arts - English Literature
The Open University
2021.09 -
SVQ Level 5 - Retail Skills
Modern Apprenticeship
2018.08 - 2019.08
Higher National Diploma - Marketing
City of Glasgow College
2015.09 - 2017.05
Team leader
Co-op Food
2015.08 - Current