James Bulloch
Clydebank,Clydebank
Summary
Organised Team Leader with over a decade of retail experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work history
Team leader
Co-op Food
Glasgow , Glasgow City
08.2015 - Current
- Fostered a high-performing environment to drive productivity and quality.
- Improved customer satisfaction through close collaboration with the team.
- Encouraged open communication, fostering a positive work culture.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Increased team cohesion by implementing regular feedback sessions.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Led shifts and motivated team to drive sales.
- Supported new hires through onboarding process for speedy and successful training.
Education
Bachelor of Arts - English Literature
The Open University
Glasgow 09.2021 -
SVQ Level 5 - Retail Skills
Modern Apprenticeship
Glasgow, Glasgow City 08.2018 - 08.2019
Higher National Diploma - Marketing
City of Glasgow College
Glasgow 09.2015 - 05.2017
Skills
- KPI analysis
- Team Leadership
- Mentoring and coaching
- Customer focus
- E-commerce expertise
- Inventory management
- Loss prevention
Affiliations
- Reading
- Writing
Timeline
Bachelor of Arts - English Literature
The Open University
09.2021 -
SVQ Level 5 - Retail Skills
Modern Apprenticeship
08.2018 - 08.2019
Higher National Diploma - Marketing
City of Glasgow College
09.2015 - 05.2017
Team leader
Co-op Food
08.2015 - Current