James Brice
Seaford,East Sussex
Summary
I am an experienced and technically skilled Aftermarket Development Engineer. A strong track record of progression, drive and results, having being developed from various hands-on positions. I am responsible for delivering onsite technical solutions for capital expenditure and consultancy services to some of the largest and organizations in the Energy Process & Industrial (EP&I) and Chemical & Industrial (C&I) sectors. My approach is hands-on, solution-focused, and committed to driving continuous improvement and engagement Globally across the Aftermarket service sector.
Overview
12
12
years of professional experience
Work history
Aftermarket Development Engineer
HMD Kontro Sealless Pumps
05.2024 - 11.2025
- Serving as an Aftermarket Business Development Manager through an engineering role, supporting global customers throughout our established channel partner framework.
- Strengthening Original Equipment (OE) to the end-user relationships by ensuring comprehensive support across all operational scenarios.
- Driving growth in aftermarket sales through strategic procurement and promotion of critical and capital spares.
- Working closely with our global ASM’s and sales teams to ensure our customers are provided with optimal spares strategies.
- Delivering technical training to channel partner teams, aligning their capabilities with factory standards to ensure consistent, high-quality support comparable to that of the OEM.
- Specializing in diagnosing and troubleshooting bad actors, with a focus on minimizing MTBF and maintaining optimal efficiency.
- Building strong, productive relationships with existing customers.
- Working closely with our Service Teams globally alongside our engineering team here in the UK to promote technical solutions, up rates and upgrades to our end users.
- Researching our customer install base to evaluate the best aftermarket options available.
Senior Global Field Service Technician
HMD Kontro Sealless Pumps
11.2021 - 05.2024
- Working in a Technical customer service role within the aftermarket division of HMD.
- Attending various sites globally, commissioning/repairing and modifying existing pump assets for the end user.
- Fault finding with the ability to provide solutions.
- ‘On-call’ to react to customer breakdowns where be it UK or global.
- Responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.
- Working in a small but largely experienced team offering global support within multiple sectors- oil & gas - Chemical – Industrial
- Accredited by OPITO with Full Bosiet & MIST training for Offshore works
Service Centre Team Manager
Alfa Laval
07.2021 - 11.2021
- Overseeing and running of the department and managing a large team of engineers across the centre.
- Co-ordinating the stripping, cleaning, repairing of Decanters and High-Speed Separators within the factory.
- Reporting to the divisional manager
- Managing a multi-skilled workforce including workshop, logistics & planning (circa 15 employees, 2 direct reports) including people development.
- Liaising with field service engineers, sales channels and customers.
Team Leader
Alfa Laval
09.2018 - 07.2021
- Promotes and supports a zero accident culture within the team and upholds all safety & environmental legislative requirements.
- Ensures that production line efficiency and utilization meets or exceeds budget via continuous improvement.
- Working with a varied range of measuring equipment.
- Works to very tight tolerances and complex machine fitting drawings to ensure that components are made and fitted within specification.
- Supporting the manager in SOP audits and 5S processes are implemented.
- Using own initiative and liaising with quality control.
- Daily assessment of production schedule and managing staff workloads whilst assisting the manager in the day to day running of the supply unit.
- Manage a good working relationship with all departments and update schedules, keeping check on all aspects of the production line.
Supply Unit Operator
Alfa Laval
07.2013 - 01.2018
- Part of a team of 30-40 mechanical fitters, ensuring production lines operate in a safe working environment for all personnel.
- Using own initiative and liaising with quality control.
- Working with a varied range of measuring equipment.
- Fault finding and repairing pumps.
- Promotes and supports a zero accident culture within the team and upholds all safety & environmental legislative requirements.
- Ensures that production line efficiency and utilization meets or exceeds deadlines.
- Works to very tight tolerances and complex machine drawings to ensure that components are made and fitted within specification.
- Works across a varied line, assembling and testing pumps on purpose-built test rigs.
- Training temporary/new staff in the assembly of our product.
Skills
- Problem-solving
- Leadership
- Strategic planning
- Upselling
- Operational and contingency planning
- Technical solutions
- Continuous improvement
Relevant Experience
- AIS Survivex – November 2022 Course - OPITO approved Basic Offshore Safety Induction and Emergency Training (BOSIET) with Helicopter underwater Escape Training (HUET) Emergency Breathing System (EBS) and Compressed Air Emergency Breathing System (CA-EBS)-OPITO approved
- Accreditation from the Institute of Mechanical Engineers 30/08/2023
Timeline
Aftermarket Development Engineer
HMD Kontro Sealless Pumps
05.2024 - 11.2025
Senior Global Field Service Technician
HMD Kontro Sealless Pumps
11.2021 - 05.2024
Service Centre Team Manager
Alfa Laval
07.2021 - 11.2021
Team Leader
Alfa Laval
09.2018 - 07.2021
Supply Unit Operator
Alfa Laval
07.2013 - 01.2018