James Brembah
GOSPORT
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
12
12
years of professional experience
Work History
Able Rate
Royal Navy
Portsmouth
01.2023 - Current
- Conducted daily inspections of life-saving equipment to ensure readiness.
- Performed general maintenance tasks whilst promoting a tidy working environment.
- Helped in emergency procedure drills leading to improved response times.
- Assisted in loading and unloading of cargo for timely deliveries.
- Provided support during galley duties, ensuring crew welfare.
- Engaged in fire fighting drills, maintaining preparedness for emergencies.
Zonal Sales Manager
VODAFONE GHANA
Greater Accra
10.2018 - 09.2022
- Delivered E-Top up Reloads of GHS 3,098,144 by end March 2021 with the help of DSAs and merchandisers
- This automatically grew our E-top up Penetration from 3% to 7% by end March 2021
- I was responsible for embarking on massive recruitment drive of E-top up Active Agents from 241 to 628 by end March 2022
- Achieved Gross adds of 136,888 with by end March 2021 with 80% contribution from trade (POA) and 20% from freelancers
- Delivered 2082 Active POA agents as against a target of 1,074 by end March 2021
- With the aid of Area Account Developers, we achieved Vodafone CASH Quality Gross Adds of 72,668 by end March 2021
- We also overachieved our annual Vodafone CASH Hub target of 24 by end March 2021 with 36 active cash hubs
- I recruited 3,347 Vodafone CASH Active Agents by end March 2021
- With the strategy of increasing foot on the ground, I managed to achieve FBB Gross Sales of 911 by end March 2021
- We also achieved a Swaps Sales of 965 by end March 2021 with active FBB agents of 14
- I am responsible for organizing Agent Engagements in my zone twice annually to obtain feedback on the ground as far as agents are concerned
- Ensure all SLAs with regards to Distributor operations are met
- Monitor and control stock and distributor sales force
- Run BTLs to help expand Top of Mind Awareness (TOMA) of new products and promotions in High traffic areas
- Ensure the entire zone is well branded, 0 out of stock on sim cards and float, ability of agents to register sim cards and E top up and product knowledge should be top notch
MFS Sales Manager
MILLICOM GHANA LIMITED (TIGO)
Greater Accra
02.2013 - 10.2018
- Increase AirtelTigo’s share of MFS revenue within the regions
- Increase AirtelTigo’s MFS agent network in the region, collaborating to enhance active agent base on a monthly basis with a primary aim to substantially enhance the CICO business
- Recruit shops and supermarkets to accept AirtelTigo MFS as a means of payment
- Grow active users through aggressive customer acquisition through both direct and indirect channels within the regions
- Work with trade marketing executives to ensure strong visibility at all agent and merchant points within the regions
- Work with the distributors to ensure float availability at all agent points as well as the retail shops within the regions
- Plan and execute training and all forms of agent fora to ensure that MFS agents as well as distribution teams/partners are aware of AirtelTigo’s MFS propositions and incentive schemes
- Conduct regular mystery shopping with partner banks and retail shops to ensure their full support to our aggregators and agents on access to float and cash and address gaps in float
- Monitor and ensure the efficient use of company assets (KYC devices) for the purpose of customer acquisition
- Initiate plans to re-deploy non-performing company assets to increase productivity
- Provide regular comprehensive update on competitor activities within the regions, to track competitor and customer insights to enable effective decision-making
- Ensure regular performance review sessions with distributors/aggregators with the aim of fixing any gaps identified with flat management and MFS customer acquisition
MFS Customer Acquisition Marketing Assistance
MILLICOM GHANA LIMITED
National Service
10.2012 - 09.2013
- Educating Customers on the benefits of using Tigo Cash
- Resolving and escalating related Tigo Cash issues
- Collating daily Tigo Cash data for analysis
- Assisting customers to understand the technical know-how of Tigo Cash
Education
BSc. - Business Administration (MARKETING)
UNIVERSITY OF GHANA LEGON
West African Secondary School Certificate Examination (WASSCE) - Business
St. AUGUSTINES COLLEGE
Skills
- Microsoft Office Application
- Communication skills
- Accounting
- Sales skills
- Judgement
- Collaboration
- Problem-solving
- Strategic planning
- Team building
- Quality Assurance
Personal Information
- Date of birth: 12/23/88
- Gender: Male
- Nationality: Ghanaian
- Marital status: Single
Custom
- Football
- Socializing
- Listening to Music
- Expedition
- Movies
- Swimming
Languages
English
Fluent
Timeline
Able Rate
Royal Navy
01.2023 - Current
Zonal Sales Manager
VODAFONE GHANA
10.2018 - 09.2022
MFS Sales Manager
MILLICOM GHANA LIMITED (TIGO)
02.2013 - 10.2018
MFS Customer Acquisition Marketing Assistance
MILLICOM GHANA LIMITED
10.2012 - 09.2013
West African Secondary School Certificate Examination (WASSCE) - Business
St. AUGUSTINES COLLEGE
BSc. - Business Administration (MARKETING)
UNIVERSITY OF GHANA LEGON
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