Summary
Work history
Education
Skills
Timeline
pwb
James Braswell

James Braswell

East Dublin ,United States

Summary

Customer-oriented [Customer Serivce Rep] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Work history

Stock

Friendly Gus Food Store
East Dublin, United States
02 2022 - 09 2023
  • Customer Service
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Completed opening and closing procedures each day.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Ensured smooth running of operations with timely preparation of reports.
  • Assisted customers in making informed decisions by providing detailed product information.

Cashier

Kroger
Dublin, United States
03 2023 - 02 2024
  • Coordinated with team members for smooth shift transitions.
  • Processed payments swiftly for improved customer experience.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Helped customers to pack away shopping for improved customer experience.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Resolved customer complaints and answered queries about store products.

Server

Waffle House
Dublin, United States
09 2024 - Current
  • Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
  • Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Replenished drinks regularly and offered coffees and teas after meals to increase sales.
  • Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
  • Resolved customer complaints calmly and professionally to maintain satisfaction.
  • Served guests promptly to ensure food remained at proper temperatures.
  • Handled all table settings and cleared up post-meal to keep the area tidy.
  • Maintained cleanliness in dining area for a pleasing atmosphere.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Topped up condiment and cutlery stations to meet customer demand.
  • Entered orders into system promptly, reducing wait time for meals.
  • Delivered impeccable service for enhanced dining experiences.
  • Set tables, ensuring a comfortable environment for customers.
  • Managed high-volume orders to ensure timely delivery of meals.
  • Demonstrated safe food handling standards at all times.
  • Collaborated closely with kitchen staff to manage dietary requirements of customers.
  • Worked efficiently under pressure during peak hours for seamless operations.
  • Delivered exceptional, friendly and fast service.
  • Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
  • Communicated effectively with chefs to accommodate special requests or allergies in meals served.
  • Retained food and drink menu knowledge to offer helpful customer guidance.

Smoothi

Tropical Smoothie
Dublin, United States
12 2024 - Current
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Handled high volume calls to address customer inquiries and concerns.
  • Applied positive customer service approach to increase satisfaction levels.
  • Conducted testing to diagnose system faults.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Received and processed stock using inventory management system.

Education

High School - All

Crisp County
04/2024 - 06/2024

Skills

  • Safety protocols
  • Vehicle defect reporting
  • Loading and unloading assistance
  • Customer interaction and engagement
  • [DoorDash] local road knowledge

Timeline

Stock

Friendly Gus Food Store
02 2022 - 09 2023

Cashier

Kroger
03 2023 - 02 2024

Server

Waffle House
09 2024 - Current

Smoothi

Tropical Smoothie
12 2024 - Current

High School - All

Crisp County
04/2024 - 06/2024

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James Braswell