James Booth

I am very good at adapting to change in the workplace, showcasing this at EE where throughout my time there, I worked under 2 different managers across 3 different teams I also had to very quickly learn new customer processes sometimes weekly, to make sure we are compliant and following regulations

Dealing with around 50 different customers per day, I learned effective problem solving, coming up with alternative options for customers when their ideal resolution to complaints wasn't possible

Having worked on a computer for the last 4 years, software proficiency is something that I have acquired I am very confident in using all Microsoft systems, and I have learned various different systems needed for customer accounts at EE

Being a Lead Customer Service Representative at EE, this entails covering as Team Leader whenever the Team Leader is away from the business This has helped me learn to be more organised, efficiently handling tasks that are set out for the day and completing them to a good standard, sometimes even having to fit tasks set by the operations manager into my work load

I have constantly worked around numbers for the past 4 years and have learned to quickly and efficiently use mental arithmetic and general mathematic equations to resolve customer complaints/queries