James Boon
Stoke-on-Trent,Staffordshire
Summary
Administrative professional with 11 years of experience in finance, logistics, marketing, and customer service. Proven ability to manage budgets, coordinate teams, and foster relationships with internal and external stakeholders. Demonstrates strong attention to detail and adaptability in high-pressure environments, consistently meeting tight deadlines. Eager to bring my skills and enthusiasm in an entry-level role within the film and TV industry.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Business Support Coordinator
Michelin
Stoke-on-Trent, Staffordshire
08.2020 - 08.2025
- Provided administrative support for eight service customers, managing over 10,000 vehicle assets.
- Handled invoicing processes exceeding £1.5M monthly, ensuring timely completion of credits and checks.
- Produced reports and service analysis to facilitate monthly reviews and maintain SLAs.
- Served as primary contact for Key Account Managers, addressing urgent requests and resolving issues.
- Developed strong relationships with third-party providers, recognised for reliability and professionalism.
- Adapted to remote onboarding during COVID-19, achieving full effectiveness within six months.
- Received early recognition from management for handling a major national account with over 6,000 vehicles.
- Granted enhanced system access to assist with order resolution and contract setup while guiding team members.
Marketing & Finance Assistant → Business Support Controller
Michelin
Stoke-on-Trent, Staffordshire
08.2016 - 08.2020
- Supported multi-channel marketing team with administrative, financial, and campaign logistics across B2B and B2C sectors.
- Coordinated travel, accommodation, and logistics for over 50 internal staff and external guests at national events.
- Managed logistics for customer factory tours, scheduling technical leads and arranging catering within tight deadlines.
- Processed thousands of campaign payments and claims, ensuring compliance with detailed record-keeping.
- Tracked multi-million-pound media budgets, forecasting overspends and reconciling invoices for senior leadership updates.
- Liaised with creative agencies and internal departments to deliver campaign materials and resolve discrepancies.
- Served as primary contact for 24+ sales managers on travel, finance, and internal support issues while upholding professionalism.
- Trained three apprentices in daily operations, providing guidance that led to two securing permanent positions.
Marketing Support (Apprentice)
Michelin
Stoke-on-Trent, Staffordshire
08.2015 - 08.2016
- Delivered comprehensive admin and reporting support to motorcycle and agriculture sales teams, facilitating effective marketing campaign execution and performance monitoring.
- Designed and distributed monthly newsletters, integrating industry insights with business updates to enhance internal sales team engagement.
- Managed internal sales orders for sponsored athletes, ensuring allocations adhered to contract stipulations.
- Coordinated travel and accommodation arrangements for internal teams and external guests, guaranteeing accurate itineraries and compliance with policies.
Logistics & Inventory Assistant (Apprentice)
Michelin
Stoke-on-Trent, Staffordshire
08.2014 - 08.2015
- Coordinated daily inbound delivery schedule, managing time slots and documentation for vehicle arrivals.
- Prepared operational folders for warehouse teams, tracking incoming stock and updating system records.
- Processed manual stock movements, ensuring accurate tracking of high-volume goods throughout warehouse zones.
- Archived operational records in compliance with data protection policies to maintain traceability.
Education
Certificate of Higher Education - CIM Level 4 Certificate Integrated Communications
Staffordshire University
Stoke-on-Trent 02.2019 - 02.2020
Certificate of Higher Education - CIM Level 4 Certificate Professional Marketing
Staffordshire University
Stoke-on-Trent 02.2019 - 02.2020
A-Levels - BTEC Level 3 Extended Diploma in Business & Accounting
NSCG College
Stoke-on-Trent 09.2012 - 08.2014
Chartered Management Institute (CMI) Certificate - Team Leading
NSCG College
Stoke-on-Trent 09.2012 - 09.2013
Skills
- Budgeting and forecasting
- Spreadsheet management
- Travel and accommodation coordination
- Professional communication
- Schedule management
- Microsoft Office proficiency
- Oracle procurement expertise
- Movie Magic Budgeting basics
- Remote team training and support
- Attention to detail
- Contract administration
Training
- Raindance Film Producers Foundation Certificate — 2025
- Production Guild Movie Magic Budgeting — 2025
- QA Empower Your Workflow: Fundamentals of MS365 Copilot — 2024
- QA MS Power BI Reports & Dashboards for Business Users — 2024
- Additional professional development in leadership, planning, communication, and teamwork through Michelin in-house training programs.
Affiliations
- Passionate about film: watching, discussing, and collecting physical media
- Music enthusiast, vinyl collector and regular gig goer.
- Dedicated football fan (Stoke City season ticket holder)
- Active runner, training for Tough Mudder
Languages
English
Native
References
References available upon request.
Timeline
Business Support Coordinator
Michelin
08.2020 - 08.2025
Certificate of Higher Education - CIM Level 4 Certificate Integrated Communications
Staffordshire University
02.2019 - 02.2020
Certificate of Higher Education - CIM Level 4 Certificate Professional Marketing
Staffordshire University
02.2019 - 02.2020
Marketing & Finance Assistant → Business Support Controller
Michelin
08.2016 - 08.2020
Marketing Support (Apprentice)
Michelin
08.2015 - 08.2016
Logistics & Inventory Assistant (Apprentice)
Michelin
08.2014 - 08.2015
A-Levels - BTEC Level 3 Extended Diploma in Business & Accounting
NSCG College
09.2012 - 08.2014
Chartered Management Institute (CMI) Certificate - Team Leading
NSCG College
09.2012 - 09.2013
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