Summary
Overview
Work history
Education
Skills
Custom
Timeline
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James Bogacki

Bedfor,Bedfordshire

Summary

Experienced human resources professional with strong database management skills and expertise in documentation control and data entry. Proficient in Microsoft Office, effectively managing high-volume calls while delivering empathetic communication. Demonstrated ability in emergency response and first aid, focused on improving organizational efficiency and patient care.

Overview

9
9
years of professional experience

Work history

Billing Clerk

Rebel Energy
Bedford, Bedfordshire
03.2023 - Current
  • Processed credit memos to maintain up-to-date accounts.
  • Assisted in monthly closings, ensuring efficient end-of-month operations.
  • Facilitated quick problem resolution with adept handling of customer inquiries regarding bills.
  • Reduced errors in financial records by maintaining organised files.
  • Verified discrepancies and resolved clients' billing issues to maintain good customer relations.
  • Monitored client accounts for delayed payments, securing company revenues.
  • Maintained compliance with company policies whilst processing adjustments and credits to customers' accounts.
  • Enhanced customer satisfaction by resolving invoice disputes promptly and professionally.

CV Screening Administrator

Verifile
BEDFORD, Bedfordshire
03.2021 - 07.2023
  • Proof-checked and analysed applications for accuracy and completeness according to external supplier requirements.
  • Identified discrepancies in documentation, liaising with internal teams to rectify missing information before placing orders.
  • Processed various background checks, including criminal record and credit checks, using online application forms.
  • Verified proof of right to work and references, ensuring successful completion of probationary periods.
  • Demonstrated initiative by querying anomalies within contracts prior to HR system input.
  • Maintained accurate HR and employee records through effective use of company software.
  • Managed service ticket support, addressing queries via telephone communication.

Patient Transport Despatcher

East of England Ambulance Service NHS Trust
BEDFORD, Bedfordshire
07.2020 - 12.2020
  • Maintained calm communication with callers during emergency situations.
  • Dispatched emergency vehicle transfers efficiently to ensure timely response.
  • Provided empathetic, professional service while answering calls promptly.
  • Instructed crews and field units on specific locations, enhancing operational efficiency.

Store Assistant

Tesco
BEDFORD, Bedfordshire
07.2016 - 06.2020
  • Provided warm and friendly welcome to customers as they entered the store.
  • Operated Point Of Sale (POS) systems to smoothly process transactions.
  • Displayed items in line with visual merchandising best practices, maximising sales.
  • Pleasantly welcomed customers, proactively offering assistance with browsing and purchasing needs.
  • Accurately calculated sales prices and processed payments.

Education

BTEC National Diploma Level 3 - Uniformed Public Services

Bedford College
Bedford, BDF

Skills

  • Human resources practices
  • Database management
  • Documentation control
  • Data entry
  • Microsoft Office proficiency
  • Patient communication
  • Empathetic listening
  • High-volume call management
  • Emergency response and first aid

Custom

other

Timeline

Billing Clerk

Rebel Energy
03.2023 - Current

CV Screening Administrator

Verifile
03.2021 - 07.2023

Patient Transport Despatcher

East of England Ambulance Service NHS Trust
07.2020 - 12.2020

Store Assistant

Tesco
07.2016 - 06.2020

BTEC National Diploma Level 3 - Uniformed Public Services

Bedford College

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James Bogacki