James Bevan

• Coordinated effectively with other team members to ensure timely delivery of orders.
• Maintained clean and organised front of house area for a welcoming environment.
• Ensured smooth operations by efficiently managing front of house duties.
• Trained and mentored staff to develop a strong front of house team.
• Supported the Front of House Manager in daily administrative tasks for smooth operations.

As a Client Services Analyst, I ensured the efficient and seamless progression of onboarding and account maintenance processes. My responsibilities included:

• Onboarding new-to-bank clients by efficiently opening all requested accounts.
• Ensuring adherence to due diligence while opening accounts for existing clients.
• Enhancing client profiles with new information, aligning with branding guidelines.
• Collaborating with banking teams to resolve discrepancies and ensure accuracy in the information provided.

As a Project Analyst, I was responsible for the onboarding and maintenance of clients' records. Some of my responsibilities included:

• Supporting the senior management team in monthly financial statement creation for specific Lloyds Group clients, while adhering to FCA regulations.
• Maintaining client trading records using multiple organisational systems.
• Attending weekly check-in meetings, and keeping record of matters discussed to distribute to absent team members.
• Analysing workflows and processes to implement changes and drive improvement.
• Co-leading team-based problem-solving sessions with the goal of overall process improvement.
• Training newly hired staff, ensuring a smooth transition into their new role.
• Ensuring all data is handled in compliance with GDPR standards, maintaining confidentiality at all times.
• Designed project presentations and reports for executive teams.

As a Host at Dishoom, I excelled in organizing and managing guest seating while creating a lasting positive impression. My responsibilities included:

• Greeted and directed guests to create a welcoming first impression.
• Balanced reservations and walk-ins. Accurately setting wait times and accommodating special requests where practical.
• Handled business transactions by submitting accurate end-of-day cash-outs.
• Answered phone enquiries professionally and with a friendly demeanour.
• Strived to exceed guest expectations with a strong customer-first approach.
• Maintained a clean and organized space, ensuring compliance with hygiene and health regulations.

As a Care Home Host, I provided the residents with their meals, ensuring their well-being was considered at all steps. My responsibilities included:

• Working alongside the kitchen manager to ensure weekly stock counts were complete.
• Delivering meals to residents at assigned meal times.
• Aiding in achieving smooth dining hall operations.
• Liaising with other departments to help efficiently run the care home.
• Creating a warm environment for the residents through daily personal interaction.