James Bassett
East Grinstead,West Sussex
Summary
Accomplished professional specializing in pressure management and results-driven performance. Demonstrated success in managing high-value transactions and strategic negotiations, consistently exceeding targets. Expertise in customer service and interpersonal communication, enhancing client satisfaction and building long-term relationships. Aiming to leverage skills in a dynamic environment to drive business growth.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work history
Senior car sales executive
Mercedes-Benz of Gatwick
Crawley, West Sussex
2016.09 - Current
- Conducted test drives to elevate customer buying experience.
- Managed showroom displays to foster an inviting atmosphere.
- Liaised with finance companies to ensure seamless transaction processes.
- Maintained up-to-date knowledge of industry trends for informed client advice.
- Delivered product presentations to enhance buyer understanding and interest.
- Established strong client relationships, resulting in increased repeat business.
- Resolved complaints promptly to maintain client trust and satisfaction.
Senior sales executive
Mercedes-Benz Retail Group
Caterham, Surrey
2008.10 - 2016.09
- Identified areas of improvement through regular performance analysis, improving overall productivity.
- Implemented customised client solutions with a focus on customer retention.
- Trained junior executives on advanced selling techniques, enhancing their skill set.
- Achieved and exceeded sales targets in line with client growth across all products and services.
Used car sales manager
Lifestyle Ford
Crawley, West Sussex
2007.11 - 2008.10
- Analysed local market trends to adjust inventory and pricing strategies accordingly.
- Facilitated smooth operations by maintaining comprehensive knowledge of all used cars in stock.
- Followed industry trends and set pricing strategies to maximise business returns.
- Assessed trade-in vehicles, determining fair market values.
Used Car Sales Controller
Dees of Croydon
Croydon
1998.10 - 2007.11
- Conducted regular sales meetings to review targets and refine strategies.
- Implemented pricing structure changes, resulting in improved profitability.
- Addressed complex customer enquiries, ensuring prompt resolution.
- Inspired team members, cultivating a positive work environment.
Education
BTEC - Business Studies
Coulsdon College
Old Coulsdon 1990.09 - 1992.06
GCSEs - Maths, English, Science, Business Studies
Woodcote High School
Coulsdon 1985.09 - 1990.06
Skills
- Pressure management
- Results orientation
- Target achievement
- High-value transaction handling
- Strategic negotiation
- Deal closing
- Customer service
- Interpersonal communication
Affiliations
Enjoy a variety of sports including football, badminton, tennis and snooker and to relax I enjoy fishing.
Timeline
Senior car sales executive
Mercedes-Benz of Gatwick
2016.09 - Current
Senior sales executive
Mercedes-Benz Retail Group
2008.10 - 2016.09
Used car sales manager
Lifestyle Ford
2007.11 - 2008.10
Used Car Sales Controller
Dees of Croydon
1998.10 - 2007.11
BTEC - Business Studies
Coulsdon College
1990.09 - 1992.06
GCSEs - Maths, English, Science, Business Studies
Woodcote High School
1985.09 - 1990.06