Summary
Overview
Work history
Education
Skills
Affiliations
CAFM System Knowledge
Timeline
Generic

James Bartlett

London

Summary

Facilities management professional with expertise in property management, strategic facility planning, and service level agreement enforcement across the UK, Europe, and US. Proven leadership skills in team direction and staff supervision, ensuring efficient delegation and operational excellence. Strong background in supplier and contractor management, compliance, and health and safety regulations. Experienced in project scheduling, quality control, and facilities inspections, maintaining high operational standards and driving service-oriented outcomes.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work history

European and U.S Facilities Manager

Macro Group
London
01.2025 - Current
  • Manage facilities operations across multiple locations in Europe and the U.S, ensuring compliance with health and safety regulations.
  • Develop maintenance schedules to optimise operational efficiency and minimise disruptions.
  • Oversee vendor management to uphold high-quality standards and cost-effective agreements.
  • Schedule monthly reviews with key suppliers covering finance, health and safety, KPIs, and complaints.
  • Conduct regular audits of facility systems, identifying areas for improvement.
  • Train vendors on CAFM system requirements to ensure adherence.
  • Respond promptly to emergencies, mitigating operational impacts while maintaining daily functions.
  • Produce management reports detailing essential facility statistics.
  • Respond promptly to emergency situations, ensuring minimal impact on operations.
  • Liaise between departments for smooth facility-related communication flow.
  • Reduce downtime with proactive facilities management.
  • Work closely with suppliers to secure cost-effective services.
  • Conduct regular risk assessments to maintain a safe working environment.
  • Manage contractors to expedite necessary repairs.
  • Supervise full-time staff to comply with policies and guidelines.
  • Respond to building emergencies and managed repairs within required timeframe.
  • Oversee pre-planned contractor works for alignment with processes.
  • Upskill staff through targeted training opportunities, enhancing team capabilities.
  • Investigate problems and determined appropriate remedies.
  • Conduct periodic performance reviews for direct reports.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Handle negotiations with outside vendors and service agencies to meet group needs.
  • Oversee facility maintenance and allocated needed resources to meet standards.
  • Translate senior management directives into actionable front-line policies and implemented changes with staff.
  • Monitor health and safety measures for guaranteed compliance.
  • Coordinate hiring, recruitment and training strategies to build successful administrative team.

Helpdesk Manager

Mace Group
London
01.2016 - 01.2024
  • Managed a team of 22 across contract groups to ensure seamless service delivery.
  • Addressed client issues promptly to maintain professional relationships.
  • Supported management by compiling client reports and monitoring calls.
  • Conducted staff training and interviews to enhance team capabilities.
  • Compiled daily, weekly, and monthly operational reports to address customer needs.
  • Coordinated department relocation from Moorgate to Watford, ensuring service coverage.
  • Troubleshot operational issues in new office to meet telephone call SLAs.
  • Oversaw daily office operations, including consumables ordering and liaising with facilities management.

Helpesk Team Leader

Mace Group
London
05.2014 - 01.2016
  • Led Helpdesk team of 10 in providing exceptional technical support to internal staff.
  • Oversaw daily operations to ensure timely resolution of user issues and requests.
  • Developed and implemented training programmes to enhance team performance and knowledge.
  • Coordinated with cross-functional teams to streamline support processes and improve efficiency.
  • Mentored junior staff members to foster professional growth and improve service quality.

Helpdesk Operator

Mace Group
London
12.2013 - 05.2014
  • Responded to user inquiries via phone and email, ensuring timely resolution of issues.
  • Worked across numerous, worldwide accounts.
  • Provided excellent level of customer service to clients, which was often recognised by clients and management alike.

Helpdesk Administrator

Shepherd FM- Head Office
London
02.2012 - 12.2013
  • Administered 20 major contracts across UK, overseeing purchase orders, reports, and client invoicing.
  • Liaised with engineering teams to ensure completion of PPM and reactive jobs.
  • Coordinated mobile workforce schedules, timesheets, and expenses for optimal efficiency.
  • Marketed ‘New Helpdesk’ by issuing clients with updates and new releases regarding services.

Works Project Coordinator (Sickness Cover)

Spie Matthew Hall- Barclays Capital
London
08.2011 - 02.2012
  • Coordinated 20 engineers and sub-contractors for management of five buildings in complex.
  • Liaised with onsite security to ensure timely completion of all works.
  • Organised planned preventive maintenance with in-house engineering team.
  • Issued detailed reports to client prior to payment authorisation.
  • Audited completed works across all buildings and compiled monthly reports for management.

Travelling

02.2011 - 08.2011
  • Travelled through Asia and Australia for 6 months during which I worked in a helpdesk, as a barman and as a fruit picker.

Project Coordinator

Spie Matthew Hall- Network Rail/ Eurostar Contract
London
07.2009 - 02.2011
  • Managed day-to-day operations of Network Rail/Eurostar contract at Kings Cross.
  • Raised, assigned, and closed tasks on Concept to ensure client satisfaction.
  • Coordinated monthly PPMs by initiating, issuing, and tracking progress effectively.
  • Authorised and submitted timesheets for office staff and engineers promptly.
  • Compiled weekly and monthly reports for management, facilitating client meetings.

Project Administrator

Mitie Engineering- London Metropolitan University
London
07.2008 - 07.2009
  • Performed daily administrative tasks, including call management and job logging on Concept.
  • Issued jobs to contractors, ensuring timely completion and adherence to deadlines.
  • Maintained accurate records of all completed works, reporting progress back to university.

Education

GCSEs -

Shoeburyness County High School
Essex
09.1994 - 08.1999

Skills

  • Extensive Facilities Management Knowledge
  • Leadership aptitude
  • Service level agreement enforcement
  • MS office suite proficiency
  • Property management expertise
  • Efficient delegation
  • Strategic facility planning
  • Quality control focus
  • Project scheduling
  • Performance Management
  • Engaging leadership style
  • Compliance understanding
  • Policy and procedure
  • Facilities contractor management
  • Supplier management
  • Team direction
  • Service orientation
  • Building management
  • Operations
  • Staff supervision
  • Facilities inspections
  • Health and Safety regulations


Affiliations

  • Volunteering
  • Activism
  • Theatre
  • Cinema
  • Travelling

CAFM System Knowledge

Concept Evolution

Concept 500

Maximo

Planet

Remedy


Timeline

European and U.S Facilities Manager

Macro Group
01.2025 - Current

Helpdesk Manager

Mace Group
01.2016 - 01.2024

Helpesk Team Leader

Mace Group
05.2014 - 01.2016

Helpdesk Operator

Mace Group
12.2013 - 05.2014

Helpdesk Administrator

Shepherd FM- Head Office
02.2012 - 12.2013

Works Project Coordinator (Sickness Cover)

Spie Matthew Hall- Barclays Capital
08.2011 - 02.2012

Travelling

02.2011 - 08.2011

Project Coordinator

Spie Matthew Hall- Network Rail/ Eurostar Contract
07.2009 - 02.2011

Project Administrator

Mitie Engineering- London Metropolitan University
07.2008 - 07.2009

GCSEs -

Shoeburyness County High School
09.1994 - 08.1999

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James Bartlett