James Austin

My current role is a class 1 tanker driver for Tarmac and we have attained a "FORS Gold" qualification which is associated with the Fleet Operator Recognition Scheme (FORS). This is a voluntary accreditation program designed to improve the safety, environmental performance, and efficiency of fleet operations. The FORS Gold certification indicates a high level of commitment to best practices. I have completed advanced training in various areas, including road safety, first aid, and vehicle maintenance.

• Operated HGVs according to UK road laws and regulations, guaranteeing safe use.
• Maintained regular contact with logistics management, updating on progress and reporting issues.
• Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
• Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
• Performed thorough vehicle inspections prior to loading and during routes for strict safety compliance.

Experienced and efficient courier with a stellar track record of delivering parcels and packages for DPD. Known for meeting delivery deadlines, optimising routes for time and fuel efficiency, and providing exceptional customer service. Proficient in handling various cargo types, contributing to DPD's reputation for reliability and excellence in parcel delivery services.

• Following the correct regulations and safety standards
• Maintained regular communication with route dispatchers to plan alternative routes in case of road obstructions.
• Provided special care in delivering fragile and hazardous products.
• Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
• Worked efficiently with focus to improve average delivery times.
• Maintained log of all deliveries and related information for reference and confirmation.
• Manually loaded and unloaded heavy parcels, safely lifting heavy objects.

Drove the establishment and growth of a successful online retail venture specialising in airsoft products. Leveraged e-commerce strategies to curate a diverse product line, develop a strong online presence, and consistently exceed customer expectations. Proficient in basic web design, product sourcing, inventory management, digital marketing, and customer relationship management within a niche market.

• Representing my company in a professional and cost-effective manner to increase profitability and customer satisfaction.
• Maximised customer satisfaction by reviewing product reviews and suggesting improvements to product prices and packages.
• Built a commercial trading culture within the team, developing and implementing KPI targets and motivating staff to achieve personal and team goals.
• Delivered a personalised content strategy to drive click-through and increase propensity to buy.
• Drove sales and conversion, liaising with marketing to ensure maximally effective roll-out of promotions across all channels.
• Completing deliveries to local and nationwide game sites.

Proactive and dedicated assistant manager with a proven ability to optimise store operations and customer satisfaction. Skilled in staff supervision, inventory management, and maintaining a clean and organized environment. Adept at resolving customer inquiries and ensuring a smooth shopping experience. Committed to upholding the store's reputation for quality service and products.

• Supporting the proprietor with the day to day to running of the business
• My tasks involved: making sure all the staff were fully trained and adhering to the health & safety policies in place
• Responsible for opening and closing of the store including all administrative tasks, attending to customer complaints and queries whilst maintaining an excellent customer relationship
• It was my responsibility to promote the in store monthly offers which resulted in increased sales and profits.

Dependable and skilled delivery driver with a proven track record of ensuring timely and accurate deliveries for a local builders merchants. Proficient in safe loading and unloading of construction materials, adept at route optimisation, and dedicated to providing outstanding customer service. A key team member contributing to the efficiency and reputation of the company.

• My duties involved; customer service with both trade and private customers, cash handling, advising customers, delivering plumbing products locally and nationally, using computerised stock control systems as well as working as part of a diverse team
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
• Reported delivery goods and document errors to management, enabling prompt resolution.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.