James Anderson
Newcastle upon Tyne,Tyne & Wear
Summary
Experienced professional with a diverse background in hospitality, payroll administration, and technical support. Proven expertise in cocktail preparation, spirits knowledge, and inventory management from roles as a Bartender at Three Mile Inn and Assistant Manager at Revolution Bars. Demonstrated proficiency in payroll administration and reconciliation, data entry, and legislative awareness while managing payroll for over 1000 employees at Malhotra Group PLC. Adept at providing technical support and developing user guides during tenure as a Technical Support Engineer at Sage. Strong ability to cultivate customer loyalty, streamline operations, and ensure compliance with HMRC regulations.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Payroll Administrator
Malhotra Group PLC
Newcastle upon Tyne, Newcastle upon Tyne
2022.03 - Current
- Administered payroll for over 1000 employees utilising Sage Payroll software, ensuring accuracy and regulatory compliance.
- Collaborated with HR to verify employee attendance records and resolve discrepancies in timekeeping data effectively.
- Managed monthly payroll reconciliations, identifying and correcting errors to uphold financial integrity.
- Responded to employee inquiries regarding payroll, deductions, and tax implications, providing clear and accurate information.
- Maintained up-to-date knowledge of payroll legislation and company policies to ensure compliance across all payroll activities.
- Generated payroll reports for management, summarising costs and trends to inform strategic decision making.
- Supported year-end payroll processes, including P60 preparation and submission of tax records to HMRC.
- Documented employee overtime and calculated correct payment rates. Maintained accurate records of employee pay structures and personal data.
- Processed and input new employee information onto payroll system with required bank details, national insurance numbers and salary values.
- Managed payroll inboxes, providing timely responses to queries and escalating issues to HR as required.
Bartender
Malhotra Leisure Limited
Newcastle upon Tyne, Newcastle upon Tyne
2025.03 - Current
- Crafted and served diverse alcoholic and non-alcoholic beverages to customers, adhering to established recipes.
- Sustained cleanliness and organisation of bar area, ensuring adherence to health and safety regulations.
- Facilitated inventory management by monitoring stock levels and ordering supplies as required.
- Cultivated strong relationships with regular patrons, fostering customer loyalty and encouraging a welcoming atmosphere.
- Supervised daily operations to ensure adherence to company policies and procedures, fostering a productive work environment.
- Coordinated staff schedules and assigned tasks to maintain optimal workflow and maximise team efficiency.
Technical Support Expert
Sage UKI
Newcastle upon Tyne, North Tyneside
2019.02 - 2022.03
- Provided technical assistance to customers via multiple channels, diagnosing and resolving software issues efficiently.
- Managed up to 40 calls, Webchats a day.
- Maintained client relationships through provision of exceptional after-sales tech support services.
- Installed software updates for improved system performance.
- Collaborated with cross-functional teams to identify recurring system problems and implement long-term solutions.
- Developed comprehensive knowledge base articles and user guides to enhance customer self-service capabilities.
- Conducted software testing and validation to ensure product quality and functionality prior to customer release.
- Trained and mentored junior support staff, fostering a collaborative environment to improve team performance.
- Analysed customer feedback and usage patterns to inform product development and enhance user experience.
- Participated in regular training sessions to stay current with product updates, ensuring proficiency in new features.
- Liaised with software developers to communicate customer issues effectively and streamline resolution processes.
- Resolved service user requests within target timeframes.
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Assistant manager
Revolution Bars PLC
Newcastle upon Tyne, Newcastle upon Tyne
2015.09 - 2019.02
- Assisted in managing daily operations of bar, coordinating staff schedules and workflow efficiency.
- Implemented training programmes for new team members, fostering a culture of excellence and service.
- Monitored inventory levels, ordered supplies, and maintained stock to meet customer demands and bar standards.
- Developed and enforced standard operating procedures to enhance customer service and operational effectiveness.
- Collaborated with management to organise promotional events, boosting customer engagement and satisfaction.
- Resolved customer complaints swiftly and professionally, enhancing overall guest experience and retention.
- Conducted regular staff meetings to communicate updates, address concerns, and promote teamwork among employees.
- Improved customer service by implementing new procedures and protocols.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Streamlined store operations with efficient scheduling.
- Created a positive work environment, resulting in higher employee morale.
Education
Bachelor of Arts - Youth Work and Community Development JNC
Leeds Beckett University
Leeds 2013.09 - 2016.07
Skills
- Payroll administration
- Payroll reconciliation
- Data entry Legislative awareness
- HMRC regulations Payroll legislation knowledge
- Tax code understanding
- Exceptional accuracy
- Year-End processing
- Payroll accounting mastery
Timeline
Bartender
Malhotra Leisure Limited
2025.03 - Current
Payroll Administrator
Malhotra Group PLC
2022.03 - Current
Technical Support Expert
Sage UKI
2019.02 - 2022.03
Assistant manager
Revolution Bars PLC
2015.09 - 2019.02
Bachelor of Arts - Youth Work and Community Development JNC
Leeds Beckett University
2013.09 - 2016.07