Summary
Overview
Work history
Education
Skills
Timeline
Generic

James Amos

Romford,ESS

Summary

Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.

Overview

15
15
years of professional experience

Work history

Assistant Manager

Superdrug
Romford, Essex
09.2021 - Current
  • Provided support to manager during audits, ensuring accurate reports.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Monitored sales performance regularly adjusting strategies as required.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Created a positive work environment, resulting in higher employee morale.
  • Handled stock control duties diligently preventing overstocking or shortages.

Manager

Savers
Brentwood, Essex
09.2019 - 09.2021
  • Addressed customer issues to ensure swift and successful resolution.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Supervised and trained 8 customer service team members to provide exceptional service throughout entire experience.
  • Led a smaller team to deliver consistently excellent sales-floor service, continually meeting customer needs for first-class experiences.
  • Consistently hit store targets by providing motivational training, leading by example and incentivising sales results.
  • Recruited people through rigorous interviews and training processes, guaranteeing a productive, profitable workforce.
  • Managed staff schedules and budgets for continued productive and profitable company running.
  • Carried out day-day-day operational duties accurately and efficiently.
  • Delivered to company targets and KPIs for consistent positive progress.

Assistant Manager

Savers
Romford, Essex
10.2016 - 09.2019
  • Led by example in delivering impeccable service, ensuring attentive, responsive care to best meet customer needs.
  • Handled day-to-day store management from delivery to stock masterclass, ensuring smooth-running retail operations.
  • Monitored competitor activity and current sales trends, marketing and merchandising products to meet current customer demands.
  • Managed staff hiring and coaching, promoting outstanding quality standards for high-performing retail teams.
  • Motivated staff to achieve to sales KPIs through coaching and commitment.

Supervisor

Savers
Romford, Essex
06.2014 - 10.2016
  • Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
  • Ensured regular sales floor tidying and stock replenishment for visually appealing promotional displays.
  • Implemented filling schedules and targets for optimal sales floor productivity and profitability.
  • Motivated staff to consistently achieve target sales targets via leading by example.

Sales Assistant

Savers
Romford, Essex
06.2010 - 06.2014
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Maintained up-to-date knowledge of customer buying habits.
  • Assisted in managing day-to-day business operations, including selling various promotional products by explaining unique features and educating customers on proper application of products.
  • Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
  • Created attractive product displays to enhance customer experience and boost sales.
  • Educated customers on product and service offerings.
  • Replenished floor stock and processed shipments to provide product availability for customers.

Education

NVQ Level 3 - Music theory and practice

Havering College of further education
Romford, HAV
07.2013

NVQ Level 2 - Music theory and practice

Epping forest college
Epping, ESS
07.2012

GCSE -

Dagenham Park Comprehensive School
Dagenham, BDG
06.2007

Skills

  • Customer rapport
  • Team leadership
  • Target driven
  • Problem solving
  • Staff development
  • Time management
  • Effective delegator
  • Task prioritization

Timeline

Assistant Manager

Superdrug
09.2021 - Current

Manager

Savers
09.2019 - 09.2021

Assistant Manager

Savers
10.2016 - 09.2019

Supervisor

Savers
06.2014 - 10.2016

Sales Assistant

Savers
06.2010 - 06.2014

NVQ Level 3 - Music theory and practice

Havering College of further education

NVQ Level 2 - Music theory and practice

Epping forest college

GCSE -

Dagenham Park Comprehensive School

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James Amos