Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support.
Managing large-scale events across multiple venues, including BIC, Bournemouth Pavilion, and South Terrace, has cultivated diverse, dynamic, and fast-paced hospitality experience.
Having worked for BHLive for the past 10 years, I have seen the hospitality industry change and adapt and have adjusted my skill set accordingly.
Due to the nature of the venues I have worked across, I have a plethora of experience across events, conference and banqueting and smaller, more intimate settings.
Over my time here my roles and responsibilities have included but not limited to;
- Managing high volumes of in-house and agency staff, both experienced and inexperienced whilst simultaneously running an event.
- Cash handling, P&L's, Forecasting and Targets.
- Payroll and Rota's.
- Client and event organisers liaison.
- Front of house, both customer facing and behind the scenes.
- Cellar management.
- Creating catering points, bars and service areas for a variety of different scale and caliber of events.
- Manage dinner service for up to 1200 people.
- Managing bars under limited time restraints for up to 7000 patrons at once.
Customer Satisfaction
Leadership in both small and large teams
Approachable
Time Management
Stock Control
Complaint Handling
Staff Training, Recruitment and Retention
Risk Assessment and Mitigation
Personal License Holder BCP
Food Hygiene Level 3 (Renewed 2025)
First Aid & BLS Trained (Renewed 2025)