James Alex
Trainee Train Driver Applicant
Whitehaven
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Support Worker
Compass Community Care Ltd
Welshpool, Powys
01.2023 - Current
- Assist clients with daily living activities, including personal hygiene, dressing, and mobility support.
- Plan and organize recreational activities, outings, and social events to improve clients' quality of life.
- Accompany individuals on shopping trips, ensuring financial responsibility and personal choice.
- Manage individuals' money, track spending, and ensure accurate financial record-keeping.
- Provide medication administration and ensure adherence to prescribed treatment plans.
- Record and report vital signs, health conditions, and behavioral changes to supervisors.
- Assist with meal planning, preparation, and ensuring dietary requirements are met.
- Engage clients in meaningful conversations, offering emotional support and companionship.
- Maintain confidential and up-to-date care plans, logging daily activities and progress reports.
- Ensure the safety and well-being of clients by adhering to safeguarding and risk assessment procedures.
Credit Controller
Wilhelmsen Ships Service
05.2019 - 07.2022
- Monitored credit performance and handled debt collection strategies for assigned accounts.
- Maintained accurate financial records and prepared monthly statements.
- Negotiated payment terms and resolved disputes with clients.
- Trained junior staff on best practices in financial management and record-keeping.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
Credit Controller
Cranberry Customs
05.2016 - 09.2018
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Reviewed customer accounts for compliance with repayment obligations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
Customer Service Coordinator
Casa Vivo
09.2014 - 04.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Sales Coordinator
Elan Communications
08.2011 - 08.2014
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Customer Service Representative
Octalite Designs
10.2007 - 06.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Commerce -
University of Calicut
Kerala, IndiaQCF Level 2 - Health & Social Care
The All Wales Induction Framework for Health and Social Care
Skills
- Health and safety awareness
- Focused under pressure
- Excellent time management
- Strong personal discipline
- Quick to learn
- Clear professional communication
- Flexible and adaptable
- Attention to detail
- Independent and reliable
- Strong team collaboration
Timeline
Support Worker
Compass Community Care Ltd
01.2023 - Current
Credit Controller
Wilhelmsen Ships Service
05.2019 - 07.2022
Credit Controller
Cranberry Customs
05.2016 - 09.2018
Customer Service Coordinator
Casa Vivo
09.2014 - 04.2016
Sales Coordinator
Elan Communications
08.2011 - 08.2014
Customer Service Representative
Octalite Designs
10.2007 - 06.2008
QCF Level 2 - Health & Social Care
The All Wales Induction Framework for Health and Social Care
Bachelor of Commerce -
University of Calicut
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