James Ainsworth

• Collaborated with team members to achieve daily goals and meet company objectives.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
• Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
• Ensured timely completion of orders through effective time management and multitasking skills.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.

• Reduced repair costs through diligent care, inspection, and upkeep of equipment and fixtures.
• Minimized disruption to normal business activities by executing maintenance tasks during off-peak hours when possible.
• Completed minor repairs as needed, prolonging the lifespan of essential equipment and infrastructure components within the facility.
• Received recognition for exceptional work ethic, contributing positively to team morale and overall workplace culture.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Responded immediately to calls from personnel to clean up spills and wet floors.

| June 2009 – November 2018robate & Vulnerable Customer Agent

British Gas, Leeds

• Handled a high volume of complex probate and billing enquiries with empathy and sensitivity towards next-of-kin, executors, and solicitors during emotional times.
• Managed accounts for vulnerable customers (HEC and Essentials), ensuring they received extra support, free gas safety checks, and information on energy efficiency and social tariffs.
• Consistently ensured clear communication with customers, confirming their understanding of complex procedures and next steps required from all parties.
• Collaborated with and referred customers to relevant charities and support organizations.

Customer Escalation Team Member
British Gas, Leeds | May 2005 – June 2009

• Resolved escalated customer enquiries from fellow team members, taking full ownership of complex issues to ensure a satisfactory conclusion.
• Met and exceeded performance targets by working within strict deadlines and managing time effectively to reduce the backlog of outstanding issues.
• Utilised deep knowledge of British Gas billing systems and industry-wide processes to deliver effective and accurate solutions.

Billing Customer Advisor
British Gas, Leeds | December 1999 – May 2005

• Resolved customer billing enquiries on first contact, providing a high-quality service that enhanced customer loyalty and experience.
• Identified customer needs and effectively promoted complementary products to improve customer retention.
• Delivered great customer service at the first point of contact, minimizing the need for repeat calls.

• Administration Officer (1991-1999): Validated customer insurance details, resolved queries from retail outlets and customers, and ensured accuracy in all records.
• Customer Service Advisor (1991-1999): Dealt with customer queries on electrical purchases and provided technical guidance on product issues. Escalated complex matters to workshop engineers and management when necessary.
• Workshop / Administration Officer (1991-1999): Coordinated logistics of electrical stock, working with technical teams and management to meet a 3-day deadline for resolving customer issues.
• Data Controller (1991-1999): Maintained accurate records of product movements, handled related enquiries, and contributed to a large team focused on excellent customer service.