James Adah
Edinburgh,edinburgh
Summary
Detail-oriented professional with extensive expertise in finance, fraud prevention strategies, and risk mitigation planning. Proficient in leveraging advanced knowledge of fraud systems, cybersecurity, and payment systems to develop effective solutions that safeguard organisational assets. Skilled in investigation techniques, accounting principles, and information security, complemented by strong decision-making efficiency and time management abilities. Adept at utilising Microsoft Office tools and Excel to streamline processes and enhance operational efficiency. Committed to driving innovation in fraud prevention while supporting organisational growth through strategic planning and informed decision-making.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Fraud Specialist
JPMorgan Chase
Edinburgh, United Kingdom
12.2023 - Current
- Improved customer trust through efficient handling of their security concerns regarding account safety.
- Reviewed suspicious activities, ensuring rapid response and resolution.
- Managed high-risk transactions effectively to minimise potential losses due to fraud.
- Elevated customer experience by promptly resolving their reported fraudulent issues.
- Identified fraudulent activities by meticulously analysing account transactions.
- Led an effective awareness campaign amongst colleagues about emerging trends in financial crimes.
- Stayed abreast of latest developments in cyber crime, increasing vigilance and readiness against potential threats.
- FEEDZAI transaction alert screen for both inbound and outbound payments.
- Analyze and evaluate accounts with negative balances to determine root cause and make necessary recommendations.
- Customer transaction payment limit increase
- Investigate and analyze financial transactions using various tools such as TMX,SIRA and CIFAS for easy fraud detection, prevention and investigation.
- Gathering necessary customer information like names, addresses, and identification documents to perform thorough checks using various tools.
- Using specialized software to compare customer details against government-maintained lists of individuals or entities associated with criminal activities, terrorism, or sanctions violations.
- Conducting additional research on high-risk customers to understand their business activities and source of funds.
- Evaluating the potential risk posed by a customer based on screening results and other factors like geographic location and transaction patterns.
- Filing reports to relevant authorities when identifying potentially suspicious transactions or customer behavior that might indicate money laundering activity.
- Maintaining accurate records of customer screening activities and generating reports for internal and regulatory compliance purposes.
- Fostered a secure banking environment by setting up multiple layers of authentication for online transactions.
- t
- Conducted thorough investigations for swift resolution of fraud cases.
Customer service specialist
JPMorgan Chase
Edinburgh, United Kingdom
11.2022 - Current
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Communicated courteously with customers for enhanced relationships.
- Managed difficult situations for improved customer relations.
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
- Delivered excellent service to enhance client retention rate.
- Adhered strictly to company policies whilst providing first-rate customer service experience.
- Provided product information, increasing customer knowledge.
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Resolved complaints with effective problem-solving skills.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Adhered strictly to policies and procedures for continued company compliance.
Head of sales & marketing
Ambicorp international services Limited
Lekki Lagos, Nigeria
07.2017 - 09.2021
- Managed cross-functional teams for collaborative success.
- Developed strategic marketing plans to increase brand visibility.
- Led sales team for improved performance.
- Coordinated trade shows to showcase product offerings.
- Facilitated training sessions for enhanced team productivity.
- Travelled extensively for client meetings, enriching relationship-building efforts.
- Enhanced customer relations with regular communication.
- Provide quality investment. Important skills for a customer screening officer:
- Attention to detail: Accurately identifying discrepancies in customer information and potential red flags
- Analytical skills: Assessing risk levels based on complex data and information
- Compliance knowledge: Understanding AML regulations and relevant laws
- Data analysis skills: Proficiency in using screening software and databases
- Communication skills: Effectively communicating findings to relevant stakeholders to clients to yield high returns on investment (ROI)
- Performance of enhanced due diligence through government agencies to prevent fraudulent transactions and protect clients from money loss
- Facilitate search through the Ministry of Land to confirm document authenticity
- Organize and facilitate meetings with clients and business stakeholders
- Sales facilitation and transaction brokerage
- After sales management and facility maintenance service
Transaction Services/Fund transfer officer
First Bank of Nigeria Pl c
Lagos state, Nigeria
03.2011 - 06.2017
- Handled sensitive information with discretion and professionalism.
- Handling all cash transactions, including deposits, withdrawals, and vault management
- Receive and review fund transfer instructions from clients or internal departments, verifying account details, transfer amounts, and currency.
- Input transfer details into the banking system to initiate wire transfers, ACH payments(automated clearing house payments), or other electronic transfer methods.
- Monitor transfer status and ensure timely completion within required deadlines.
- Western Union moneytranfer payment
- Money transfer payment
- Neft payment(National electronic funds transfer)
- RTGS transfers(real-time gross settlement scheme)are used for facilitating large interbank payments
- Maintenance of trading suspense account
- Maintenance of big and small reserve register
- Process check for payment through NIBSS(Nigeria interbank settlement system)
Education
Masters of science - International Finance
Edinburgh Napier University
Edinburgh 09.2021 - 10.2022
Bachelor of Science - Accounting
University of Lagos (Unilag)
Nigeria 04.2011 - 05.2016
Skills
- Finance knowledge
- Knowledge of fraud systems
- Decision-Making efficiency
- Fraud prevention strategies
- Cybersecurity familiarity
- Payment systems understanding
- Excel proficiency
- Investigation techniques
- Accounting principles
- Microsoft Office expertise
- Effective time management
- Information security
- Risk mitigation planning
Affiliations
- Meeting people, Making friends and sharing Ideas
Certification
Business Analyst Training(12 weeks intensive business Analysis training and practical)
Applied Scrum for project Management professionals
Timeline
Fraud Specialist
JPMorgan Chase
12.2023 - Current
Customer service specialist
JPMorgan Chase
11.2022 - Current
Masters of science - International Finance
Edinburgh Napier University
09.2021 - 10.2022
Head of sales & marketing
Ambicorp international services Limited
07.2017 - 09.2021
Bachelor of Science - Accounting
University of Lagos (Unilag)
04.2011 - 05.2016
Transaction Services/Fund transfer officer
First Bank of Nigeria Pl c
03.2011 - 06.2017
Similar Profiles
Kimberly De La RosaKimberly De La Rosa
Waitress at JPMorgan Chase, JPMorgan Chase & CoWaitress at JPMorgan Chase, JPMorgan Chase & Co
PASTELL JENKINSPASTELL JENKINS
Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co
Noemie VillanuevaNoemie Villanueva
Retail Banking Associate at JPMorgan Chase, JPMorgan Chase & CoRetail Banking Associate at JPMorgan Chase, JPMorgan Chase & Co
Keith RaysorKeith Raysor
Vice President Regional Security Manager at JPMorgan Chase, JPMorgan Chase & CoVice President Regional Security Manager at JPMorgan Chase, JPMorgan Chase & Co
Andrew LairdAndrew Laird
Assistant instrument tutor at Fèis Dhùn ÈideannAssistant instrument tutor at Fèis Dhùn Èideann